Praveen Kumar
Team Lead Operation
Talent
Devanhalli, Bengaluru RuralMember since September 16, 2023
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About
- Professional with nearly 7 years of experience in program management of large scale operations required to deliver a defect - free product.
- Managed team up to 40 direct reportees with 6 POC.
- Streamlined new process - Improved Efficiency to 45%, Cut Costs 38%
- Bringing up continuous improvements in the process- Achieving 30% efficiency gain constantly on mid-year goals
- Monitoring process performance and constantly provide feedbacks to engineers to improve the process
- Publishing reports on dashboard to give constant visibility of the project in terms of productivity, average handling time, quality and cost per transaction
Experience
Team Lead
Wipro Limited
Deployed on client location at UBER India Pvt. Ltd. Bangalore
- Managed team up to 40 direct reportees with 6 POC.
- Streamlined new process - Improved Efficiency to 45%, Cut Costs 38%
- Bringing up continuous improvements in the process- Achieving 30% efficiency gain constantly on mid-year goals
- Monitoring process performance and constantly provide feedbacks to engineers to improve the process
- Publishing reports on dashboard to give constant visibility of the project in terms of productivity, average handling time, quality and cost per transaction
- Planning continuous improvement projects
- Meeting OKRs, WBR & MBR
- Monitoring & optimization of KPI metrics Identifying and suggesting business improvement opportunities
- QA / QC of the product and RCA for QA failed data
- Review team performance and feedback
- Building relations with Stakeholders and Customers
- Effective feedbacks to improve the product
- Providing detailed updates and status reports
- Understand the project requirements and planning for resources
- Forecasting the task completion time
- Creating business continuity plans
- Providing work direction and guidance to POC from a process perspective to ensure delivery of SLAs
- Ensuring accuracy of the workof the teamand their ability to operate under deadlines
- Reporting to Manager on performance, status, and any escalations
- Conduct Grooming sessions for team/ new joiners support vertical growth
- Managing attrition and shrinkage
Education
EDUCATION
MMEC, Visvesvaraya Technological University B.Tech (CS)
Lean six sigma green belt (simplilearn)
RHCE & CCNA (HCL)
