Chirag Lamba
Customer Service Executive
Talent
Mumbai, Mumbai, Navi MumbaiMember since October 27, 2026
SQLQueriesJoinsAggregationsFilteringGroupingExcelPivot TablesLookupsData AnalysisPower BIDashboardsKPIsData VisualizationTableauBusiness IntelligenceTally ERPMS OfficeGenerative AIChatGPTCommunicationProblem SolvingAttention to DetailTeam Coordination
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SQLQueriesJoinsAggregationsFiltering
About
Data analytics learner with nearly 2 years of experience in customer service and operations at ICICI Direct and CAMS. Currently developing practical skills in SQL, Excel, Power BI and Tableau. Strong in customer handling, problem solving, data analysis and coordinating with different teams.
Experience
Customer Service Executive - ICICI Direct
1 Year
- Handled customer queries related to equity trading, derivatives, demat accounts and mutual funds.
- Managed customer complaints and escalations while following service timelines and company processes.
- Worked with back-office, clearing and compliance teams to resolve customer and transaction-related issues.
Customer Support Associate - Computer Age Management Services (CAMS)
9 Months
- Handled queries from mutual fund investors and distributors related to redemptions, SIPs, KYC and payouts.
- Checked customer transaction details and helped resolve documentation-related issues accurately.
- Worked with internal teams to identify repeated customer issues and improve query resolution.
Education
MBA - Marketing - NMIMS
BMS - Marketing - Lala Lajpat Rai College of Commerce & Economics (2024)
HSC - Economics - Lala Lajpat Rai College of Commerce & Economics (2021)
SSC - St. Xavier’s High School (2019)
Skills
Customer Service Executive
