Debangan Roy

Dedicated customer care agent with a track record of providing outstanding assistance and guaranteeing client happiness. With my expertise in using Zendesk for live chat, phone, and email ticket resolution, I have helped businesses expand and operate more efficiently in fast-paced settings. My work with Yaper and Fix Health has sharpened my skills in process optimisation, improving user experiences, and anticipating problems before they arise.

With a solid background in computer science engineering and fluency in Bengali, Hindi, and English, I am excellent at establishing rapport with clients and overcoming communication barriers. I'm excited to keep advancing significant technological and customer service solutions since I'm passionate about operational innovation and customer excellence.

I have a dynamic background in customer service and healthcare support. Currently, I work as a Customer Service Representative at Yaper, handling inquiries via Zendesk’s live chat, email, and phone to resolve issues promptly and improve customer satisfaction. I also collaborate closely with the operations team to streamline processes and boost revenue.

Prior to this, as a Customer Support Intern at Fix Health, I optimized patient scheduling, ensuring timely appointments and smooth session flows. Throughout my career, I have showcased strong problem-solving abilities, a proactive mindset, and excellent communication skills across dynamic environments.

B Tech in Computer Science Engineering