Dharmendra Kumar
IT MANAGER | IT OPERATIONS | INFRASTRUCTURE MANAGEMENT | SYSTEM ADMINISTRATION
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About
Experienced IT Manager with 10+ years of progressive experience in IT infrastructure, system administration, network operations, technical support, vendor management, and team leadership. Demonstrated success in managing enterprise IT environments, reducing downtime, improving operational efficiency, strengthening cybersecurity practices, and delivering reliable technology services aligned with business goals.
Experience
IT Manager - WordSword Creations Pvt. Ltd.
(2018-01)
- Lead end-to-end IT infrastructure, hardware, software, and network operations.
- Manage IT procurement, vendor relationships, and technology budgets.
- Implement cybersecurity, backup, and disaster recovery strategies.
- Coordinate system upgrades, technology deployment, and infrastructure improvements.
- Collaborate with business leaders to align IT services with organizational objectives.
- Leverage AI tools to design and build customized applications tailored to organizational requirements, streamlining internal workflows and reducing manual effort.
- Guide and train users on applying AI tools and techniques to boost daily productivity and task efficiency.
- Deployed and manage pfSense, an open-source firewall, to secure network infrastructure, eliminating costly proprietary firewall licenses and reducing company IT security costs.
IT Administrator - Axis 3D Studio Pvt. Ltd.
(2016-01 - 2018-12)
- Lead end-to-end IT infrastructure, hardware, software, and network operations.
- Managed IT procurement, vendor relationships, and technology budgets.
- Implemented cybersecurity, backup, and disaster recovery strategies.
- Coordinated system upgrades, technology deployment, and infrastructure improvements.
- Collaborated with business leaders to align IT services with organizational objectives.
Team Lead – Technical - Aforeserve.com Pvt. Ltd.
(2015-01 - 2016-12)
United Bank of India Project
- Led technical support teams for Lenovo, franchise, and B2B projects.
- Resolved escalated technical issues and improved customer satisfaction.
- Monitored team performance and ensured SLA achievement.
- Managed technical support operations across 200+ banking branches.
- Provided escalation support and technical guidance to field engineers.
- Conducted customer meetings, technical demonstrations, and issue resolution.
- Maintained service quality and compliance with SLA commitments.
Team Lead – Technical - Renovision Automation Services Pvt. Ltd.
(2012-01 - 2015-12)
- Supervised technical operations and customer support activities.
- Provided troubleshooting, escalation management, and technical leadership.
Customer Service Engineer - Quist Infotech Pvt. Ltd.
(2010-01 - 2012-12)
- Installed, repaired, and maintained hardware and software systems.
- Delivered field support services according to contractual SLA requirements.
Education
Bachelor of Arts - CSJMU (2010-01 - 2013-12)
Diploma in Hardware & Networking - Hardware & Networking - Oxford Software Institute, Delhi
Institutional Training - MCSE, CCNA & Linux - Oxford Software Institute, Delhi
