Dinesh K (deen)
Customer Support and Operations Professional
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About
Customer Support and Operations Professional with extensive hands-on experience in BPO client operations, merchant onboarding, call handling, and corporate data entry. Demonstrated expertise in driving First Contact Resolution (FCR), maintaining high CSAT scores, and adhering strictly to SLA parameters. Skilled in using enterprise CRM software, resolving client escalations, and maintaining high database integrity. Fluent in English, Tamil, and Malayalam.
Experience
Swiggy Onboarding Executive at Writer Business Services Pvt. Ltd. (2026-05 – Present)
- Facilitate end-to-end partner and merchant onboarding workflows for Swiggy operations, auditing documents for strict compliance.
- Address vendor escalations and guide partner integrations to streamline onboarding time and boost merchant retention.
- Maintain real-time tracking logs in system databases to ensure accurate cross-departmental coordination.
Swiggy OMT Customer Care Executive at Writer Business Services Pvt. Ltd. (2026-01 – 2026-05)
- Resolved inbound customer queries regarding order management, delivery tracking, cancellations, and real-time support.
- Maintained high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) ratings within target handling times.
- Logged support tickets accurately in internal CRM systems and coordinated with field logistics teams to prevent delays.
Data Entry Executive at HEISCO (Heavy Engineering Industries & Shipbuilding Co.) (2025-08 – 2025-12)
- Entered high volumes of operational project data into corporate databases under strict daily deadlines.
- Conducted routine data validation audits to correct errors, maintaining a consistent data accuracy rate of 99%+.
- Digitized legacy physical files and compiled organized summary logs for executive review.
Education
Diploma in Automobile Engineering – PET Polytechnic College, Tamil Nadu (2016)
Higher Secondary Certificate (HSC) – Government Higher Secondary School, Tamil Nadu (2014)
Secondary School Leaving Certificate (SSLC) – Government Higher Secondary School, Tamil Nadu (2012)
