Assistant Restaurant Manager (HOD) - Ibis hotels, Accor - Jaipur, India
(2025-01 - 2026-03)
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Scheduled employees to keep shifts well-staffed.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Handled inventory management, including ordering supplies and conducting regular stock takes.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Coordinated with the kitchen team to maintain timely food delivery and high-quality presentation.
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers.
- Regularly updated computer systems with new pricing and daily food specials.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
- Organised staff rosters to ensure adequate coverage during peak times without overspending on wages.
Food & Beverage Executive - Ibis hotels, Accor - Jaipur, India
(2023-10 - 2024-12)
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Selected and mentored senior staff, creating successful leadership team.
Guest Service Associate - Ibis hotels, Accor - Jaipur, India
(2022-11 - 2023-09)
- Maintained a well-groomed, professional appearance, meeting hotel brand values and consistently delivering positive first impressions.
- Maintained outstanding local cultural knowledge, offering guests up-to-date advice on nearby places and experiences of interest.
- Monitored guest satisfaction through feedback forms and online reviews, implementing improvements based on insights.
Senior Guest service associate F&B service - Lemon tree hotels - Gurgaon, India
(2022-03 - 2022-11)
- Maintained a well-groomed, professional appearance, meeting hotel brand values and consistently delivering positive first impressions.
- Assisted in managing guest service operations during peak times to maintain high-quality standards.
- Participated in team meetings to discuss guest feedback, operational challenges, and strategies for service enhancement.
- Upsold additional hotel services to increase revenue.
- Greeted hotel guests with warmth and professionalism, providing exceptional first impressions for positive hospitality experiences.
- Coordinated responsive action to fulfil guests' specific requests.
- Resolved guest complaints with empathy and professionalism, turning negative experiences into positive outcomes.
- Addressed and proactively resolved guest complaints without difficulty or stress.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere in the establishment.
- Listened to and actioned guest feedback.
Senior Associate - 6 Ballygunge place Restaurant - Kolkata, India
(2020-05 - 2022-02)
- Trained junior associates in proper procedures, team policies and strategies for success.
- Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
Guest Service Associate - ITC Royal bengal - Kolkata, India
(2019-07 - 2020-02)
- Maintained a well-groomed, professional appearance, meeting hotel brand values and consistently delivering positive first impressions.
- Assisted in planning and coordination of hotel events and group bookings.
Intern - ITC Royal Bengal - Kolkata, India
(2017-05 - 2019-06)
- Shadowed daily activities of office staff to gain understanding of scope of work.
