Logesh P

• Dedicated, resourceful, and innovative Hospitality Industry Professional offering comprehensive understanding of Customer Service/Operations, Customer Relationship Management, Resource Management and People Management successfully associated with Kentucky Fried Chicken (KFC), India as Assistant Restaurant Manager
• Adhere to international standard service procedures with a strong background in Operations, Food & Beverage Management, Catering, Menu Development, Public Relations, Business Development, Training, General Administration, Human Resource Management and Customer Relations.
• Wide exposure to a variety of clients from diverse backgrounds and recognition from past and previous employers for successful maintenance of international standards and utmost commitment to my work. Excellent Communication, Inter-Personal, Relationship Management & Problem Solving Skills with the ability to work in multi-cultural environments.
• Anunwaveringcommitmenttocustomerservice,withtheabilitytoensurehigh quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty; Ability to work with relative calm in a high pressure environment and time

Constraints

Assistant Restaurant Manager

• Independently handling the overall functional management. Conceptualizing & implementing measures for enhancing profitability & operational efficiency of the outlet
• Design and implement various strategies, via POPs, Display, Customer Interaction, promotional schemes/ marketing campaigns to improve the footfall and profits
• Supervising all the opening/ closing operations of the restaurant while handling a team including Executives & Shift Managers
• Formulating & implementing strategic plans to enhance service quality standards& & implemented strict measures in customer care procedures to optimize guest satisfaction & retention
• Ensuring safety, sanitation, energy management, preventive maintenance and other standards
• Working towards highest levels of customer satisfaction as indicated through feedbacks. Responsible for handling reservations, bookings and maintaining guest records
• Managing the team for better performance and efficiency while providing regular training sessions to the new incumbents; allocated work to the team members
• Responsible for daily operations, supervising all of the staff, maintaining cleanness, correcting table settings, maintaining a high quality & service standards, actively involved in personnel training
• Handling cash and prepare sales & stock reports as a part of daily closings while managing the expenses of the outlet while maintaining the daily and monthly accounts ledgers
• Supporting RGM in preparing the P&L statement of the restaurant and keeping a regular check on the inventory.
• Cross-trained existing employees to maximize team agility and performance. • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Evaluated employees strengths and assigned tasks based upon experience and training.
• 3 Years Team Member On KFC And 3 Years Manager On KFC I have Received 6

Awards Great Shift Running and Well Maintained Store Great Control on Profit and Los.

• A quick learner is someone who is capable of understanding new information at a rapid pace. Fast learning also goes beyond just comprehension — you need to be able to show that you can apply what you learned to your work. When someone is a fast learner, they usually have strong communication and listening skills

Diploma in hospitality management