Sonababu Seikh

Well-trained Assistant Restaurant Manager promoting one year Assistant manager and six years supervisor of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Assistant Manager - Mathaqat Foods Company - Medina

(2023-01)

• Mentored team members to enhance professional development and accountability in workplace
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Reviewed sales and gross profit report to assess company efficiency
• Supervised day-to-day operations to meet performance, quality and service expectations
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets

Restaurant Supervisor - A H Al Gosaibi & Bros Foods Co. - Jeddah

(2016-01 - 2021-12)

• Boosted customer satisfaction and service delivery to strengthen customer loyalty
• Hired, trained and mentored staff to meet and exceed high quality standards
• Developed and implemented standard operating procedures to maintain smooth operations
• Conducted weekly and monthly staff meetings to review performance and discuss upcoming events
• Coordinated team members with focus on productivity, efficiency and enhanced customer experience
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
• Coordinated with vendors to guarantee timely delivery of food and beverage supplies
• Monitored food preparation, production, and plating for quality control
• Monitored food inventory and supplies to prevent waste

Senior Steward - Sea Queen Hotel - Kerala

(2013-06 - 2014-07)

• Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
• Folded napkins and prepared silverware sets to provide adequate supply for host station
• Greeted new customers, discussed specials, and took drink orders
• Maintained customer satisfaction by clarifying questions about orders and specialty items
• Trained new waitstaff on proper food handling, customer service and safety procedures
• Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes
• Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls
• Greeted guests and asked open-ended questions to help determine needs and offer options

Industrial Trainee - Jaisal Villas - Jaisalmer, Rajasthan

(2012-12 - 2013-05)

• Reviewed and updated standard operating procedures per specifications
• Organized and prepared workstations and materials needed for operations to maximize productivity

Madhyamik - W.B.B.S.E - Raigram High School (2005-04 - 2010-11)

Higher Secondary - W.B.C.H.S.E - Kusumgram Tyeba Institution (2011-01 - 2012-02)

One Year Diploma in Hotel Management - Hotel Management - Nidus School of Hotel Management (2013-06 - 2013-06)