Dipankar Dey

AML and Transaction Monitoring professional with 5+ years of experience across alert review, transaction analysis, case investigation, customer risk assessment, case documentation and escalation. Experienced in reviewing customer and transaction information, identifying unusual activity and potential AML red flags, using KYC/CDD information to support risk-based reviews, and preparing investigation narratives and SAR/STR documentation support. Focused on evidence-based decisions, accurate records, confidentiality, quality standards and SLA/TAT requirements.

Transaction Monitoring / AML Analyst - Tech Mahindra — Verizon Visa Card

(2022)

• Review transaction-monitoring alerts and customer activity to identify unusual patterns and potential financial-crime indicators.
• Assess transaction history, customer profile, counterparties and available KYC/CDD information to support risk-based investigations.
• Examine indicators such as structuring, rapid movement of funds, third-party activity, high-risk jurisdictions and potential mule-account patterns.
• Document investigative findings, supporting evidence and case rationale in clear narratives and case records.
• Support case disposition, escalation and SAR/STR documentation workflows in line with applicable procedures.
• Maintain accurate case notes and audit trails while meeting quality, confidentiality and SLA/TAT expectations.

AML / Financial Crime Analyst - Tech Mahindra

(2020 - 2022)

• Reviewed customer and transaction information to identify potential suspicious activity and AML red flags.
• Supported transaction-monitoring investigations, case documentation, escalation and SAR/STR reporting workflows.
• Used customer profile details, transaction records, account activity and available external research to support investigation decisions.
• Recorded review outcomes, checked consistency between findings and supporting information, and escalated cases requiring further review.

Service Desk Analyst - Teleperformance

(2019 - 2020)

• Provided first-level support through chat and email, recording customer issues and tracking cases accurately.
• Investigated issues using available account and case information and escalated critical or unresolved cases according to defined procedures.
• Followed up with relevant teams and maintained case documentation within service-level requirements.

Operations / Order Management - Wipro

(2014 - 2019)

• Managed telecom logistics, order fulfilment and transaction-related operational activities.
• Reviewed orders, customer information, billing details and supporting documents for completeness and accuracy.
• Used SAP SD for order processing, billing and tracking; investigated discrepancies and coordinated resolution with relevant teams.

Operations / Customer Service - Tech Mahindra

(2011 - 2013)

• Handled order processing, validation, service requests and customer-related transactions.
• Reviewed information for accuracy, identified discrepancies and coordinated with internal teams to resolve transaction-related issues.
• Maintained accurate records and followed defined operational procedures and quality expectations.

Bachelor of Commerce (B.Com) (2011)