Disha Jethani
Operations Analytics and Automation Leader
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About
Resourceful, results-driven Operations Analytics and Automation Leader with over 16 years of experience optimizing enterprise workflows, capacity models, and data documentation. Highly adept at navigating ambiguity to engineer practical AI-powered solutions, automate repetitive manual processes, and translate complex business requirements into clear operational architectures. Advanced analytics practitioner (IIM Ahmedabad) with deep experience deploying Generative AI platforms, prompt engineering frameworks, and advanced data visualization tools to support pre-RFP opportunities, workforce design, and operational planning.
A self-starter completely comfortable executing independently under minimal supervision across global time zones (fully aligned with U.S.
Eastern
Time night shifts).
Experience
Lead – Workforce Management & Process Automation - QATAR AIRWAYS - Doha, Qatar
(2020-01)
- Designed and deployed automated workflows and analytical models across decentralized operational divisions, increasing overall resource utilization and service delivery efficiency by 20%.
- Leveraged generative AI platforms and advanced tools (ChatGPT, Microsoft Copilot) to streamline routine data analytics, eliminating manual tracking bottlenecks and reducing operational cost overhead by 15%.
- Transformed customer requirements and capacity metrics into structured operational plans, assisting in developing dynamic staffing layouts, workforce allocation plans, and service schedules.
- Engineered scalable templates, task lists, and operating guidelines, standardizing content across global teams to drastically improve documentation consistency and onboarding speed.
- Prepared and conducted weekly, monthly, and quarterly business reviews using automated Power BI dashboards, translating complex data into concise recommendations and executive summaries.
- Awarded the Qatar Airways Top Talent Award (2023–2024) for exceptional operational management and self-starter execution in a fast-paced environment.
Senior Portfolio Planning – Operations & Data Analysis - QATAR AIRWAYS - Doha, Qatar
(2024-01)
- Analyzed high-volume operational data trends, risks, and performance gaps, providing strategic pre-RFP support and actionable insights that accelerated solution development.
- Developed AI-assisted processes to extract, organize, and summarize critical data from massive document sets, increasing information synthesis speed for business opportunities.
- Conducted deep root-cause analyses on systemic operational bottlenecks, designing proactive workload distribution plans and cleaner service routing based on facility parameters.
Senior Core Operations Analyst – Process Improvement - VODAFONE - Ahmedabad, India
(2016-01 - 2019-12)
- Drove cross-functional operational excellence and governance across regional engineering and vendor teams, maintaining a 99.9% platform compliance rating under strict SLA frameworks.
- Managed large-scale infrastructure and platform migrations, organizing comprehensive transition roadmaps, risk-mitigation controls, and technical adoption workflows.
- Utilized advanced Excel tools and process mapping to isolate operational friction points, implementing automated adjustments that permanently eliminated recurring system bottlenecks.
- Honored with the Vodafone Star Performer Award for outstanding delivery in cross-functional incident mitigation and change management.
Research & Development Specialist - THE DOLLAR BUSINESS - Ahmedabad, India
(2019-11 - 2020-01)
- Accelerated corporate opportunity mapping by delivering deep analytical research, translating complex unstructured business data sets into concise executive briefs.
Business Operations Specialist - ESSAR GROUP - Ahmedabad, India
(2015-01 - 2016-01)
- Streamlined operational workflows and managed performance trackers, authoring 4+ foundational Standard Operating Procedures (SOPs) that standardized corporate governance guidelines.
Education
Executive Programme - Advanced Business Analytics (EPABA) - Indian Institute of Management Ahmedabad (IIMA) (2025)
Master of Commerce (M.Com) - HL College of Commerce
Bachelor of Commerce (B.Com) - LJ University
