Divisha Khanna

Results-driven Sales and Customer Relationship professional with over 4 years of experience in customer support, relationship management, inside sales, lead generation, customer retention, and business development. Skilled in building strong client relationships, achieving sales targets, resolving customer concerns, and driving business growth.

Customer Support Executive - IndusInd Bank - Gurgaon

(2025-05 - 2025-12)

• Handled customer queries and resolved banking-related issues via phone, email, and chat support.
• Assisted customers with account services, transactions, and product information.
• Coordinated with internal departments for issue resolution and escalations.
• Maintained accurate records of customer interactions and follow-ups.

Inside Sales Associate - IDA360 Technologies Pvt. Ltd. - Gurgaon

(2024-09 - 2025-01)

• Generated new business leads through various channels and social platforms.
• Followed up with prospects and existing customers to drive business opportunities.
• Built strong customer relationships and improved retention rates.
• Collaborated with cross-functional teams to identify and pursue sales opportunities.

Relationship Manager - IndiaMART InterMESH Ltd. - Noida

(2022-11 - 2024-08)

• Acquired and managed SMB, MSME, and enterprise clients.
• Maintained relationships with existing customers and increased account value.
• Identified customer requirements and proposed tailored business solutions.
• Conducted market research and competitor analysis.
• Negotiated and closed business deals while consistently achieving targets.

Senior Executive - Lenergizer - Noida

(2021-08 - 2022-10)

• Handled customer inquiries related to broadband and digital services.
• Sold broadband, DTH, and digital TV services.
• Improved customer retention and reduced churn.
• Consistently achieved sales and revenue targets.

M.A. - Economics - RMLAU (2019-12 - 2022-06)

B.Com - Allahabad University (2014-07 - 2017-06)