Bharat Sahu
Service-driven sales and relationship management professional
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About
Service-driven sales and relationship management professional with a track record of exceeding targets, building client loyalty, and driving business growth. Skilled in team leadership, customer engagement, and delivering high-quality support in fast-paced environments.
Experience
Agency Manager at ICICI Prudential Life Insurance Co. Ltd (2024-05 – 2026-01)
- Recruit, train, and manage a team of insurance advisors to achieve sales and revenue targets
- Drive business growth through strategic planning, client acquisition, and retention
- Provide guidance and motivation to team members for high performance
- Maintain compliance with regulatory and company guidelines while ensuring excellent customer service
Customer Relationship Officer at Bharti Airtel Ltd (2022-01 – 2024-05)
- Improved customer satisfaction by addressing and resolving concerns in a timely manner
- Maintained accurate records of customer interactions for better follow-ups
- Managed high-profile accounts to ensure consistent service for business growth
- Developed personalized client relationships, boosting loyalty
- Provided regular feedback to management on service and product improvements
Customer Care Executive at Vodafone Idea Ltd (2020-12 – 2021-12)
- Provided expert advice on products/services aligned with client requirements
- Resolved escalated issues promptly while building trust and rapport with clients
- Promoted teamwork through knowledge sharing and collaboration
Education
MBA in Marketing – Dr. D. Y. Patil Vidyapeeth (2024-07)
Bachelor of Commerce in E-Commerce – Siddharth College of Commerce and Economics (2016-06 – 2020-10)
HSC in Commerce – Elphinstone College (2013-06 – 2015-05)
SSC – Colaba Municipal Secondary School (2003-06 – 2013-06)
