Divya G

Dedicated Customer Specialist with 9+ years of experience with diverse background in management & customer service. Dedicated to providing excellent customer service and king operational & procedural improvements. Able to manage multiple projects simultaneously while working under pressure in a fast-paced environment. Seeking a challenging position where i can learn new skills, expand my knowledge & leverage my learnings.

Process Specialist - Infosys Bpm Ltd (Cisco) - Pune, India

(2024-02)

• Follow up on delinquent accounts throgh continous follow up with customers, Sales or customer service to obtain timely dispute resolution.
• Partner with internal & external customers to identify trends, RCA & provide solutions to resolve issues causing deductions.
• Achieve & best practices im effectivesness, quality delivery & efficiency within a strong internal control frame work.
• Ensure accurate & timely invoicing & billing processes.
• Co ordinate with Sales & finance & customer service teams to resolve order discrepancies & customer issues.
• Handle customer enquiry & resolve issues related to orders & payments.

Airline Customer Service Officer (Scoot Airlines) - UBTS PTE LTD - Singapore

(2023-01 - 2023-09)

• Deliver high- quality customer experience to passenger throughout the check-in and boarding process and identify solutions to issues & challenges related to flight delays, cancellations, baggage.
• Coordinate with airport teams & passengers to ensure appropriate accommodation for customer needs &resolve issues with compassion & understanding.
• Performed account lookups, verified travel documentation & provided support to resolve customer challenges & issues.
• Interaction with flight crew to resolve any issues to ensure an on-time departure.Execute cash transactions, manifests & labelling.

Senior Customer Agreement Specialist - Oracle India Pvt Ltd - Bangalore, India

(2016-04 - 2021-12)

• Creating the contracts (Agreements) based on the documents from Sales/ Deal management team globally in Oracle database. Accurately review and enter order data as per company requirements. Adhere to all compliance guidelines including SOX & export regulations.
• Interact with Sales team, Account Managers ,Channel Partners & numerous internal groups & reach out to stake holders as required to support the order to invoice process.
• Participated in projects & initiatives related to quality, data migration, testing & operational efficiency. Leading project implementation (Migration to Oracle cloud)
• Delivered on ad-hoc assignments as per business requirements. Migration of customer data of acquired/merger company’s Oracle customer data management system. Supporting in Amending and extension of Oracle contracts.
• Resolved queries from the customers/Stakeholders within agrees timelines with accuracy. Validating the progress Payment clause of the customer and updating the payments terms accordingly.
• Scheduling & conducting monthly team meeting & discussing the process updates and also ensuring the team abides by the changes agreed up on. Providing process training to new joiners.

Senior Claim Processing Executive - Hinduja Global Solutions - Bangalore, India

(2011-11 - 2015-12)

• Familiar with US Heath care Industry &Having EDI knowledge of Professional Dental & Hospital transactions. Processed claim forms, adjudicates for provision of deductibles, co-pays, coinsurance, maximum and provider settlements.Resolving problems and handling queries resulting from claim settlement Validating the adjudication policies and procedures to make sure proper payment . Generating invoices and bills regarding the insurance claims.
• Handling and verifying the documents of the customer’s information of all the clients. Inputting the ADA coding system in order to prepare the invoices. Handling medical and dental deals globally. Worked on insurance plans such as HMO, PPO and discount plans.

Bachelor of Science - Information Technology - Sikkim Manipal University (2011-05)