Divya Gilda

HR Business Partner with 4+ years of experience in talent management, performance management, HR operations and employee engagement for high-volume tech organizations. Proven track record of managing end-to-end coordination, interview scheduling, offer processing and onboarding with strong ATS and candidate data expertise. Skilled in HR operations, performance management, employee relations and driving process improvements through HR analytics and AI tools.

Talent Specialist Ops / The D. E. Shaw Group (via Xpheno)

Employee Lifecycle Management & HR Operations Apr

• Managed the end-to-end employee lifecycle for 600+ employees, including structured onboarding & pre-onboarding for new hires, intern conversion, exits and offboarding.
• Led the Summer Internship Program and other internship programs end-to-end for 200+ tech interns annually from onboarding, engagement plans, leadership sessions to offer conversations and achieved a 65% intern-to-offer conversion rate.
• Coordinated benefits and payroll administration, collaborating with Finance on salary inputs, allowances and statutory compliance to ensure accurate and timely processing.
• Resolved all HR queries within SLA via the HR ticketing system (AskHR, DESFlow), covering transitions, separations, payroll process and employee changes.

Performance Management & Employee Relations

• Drove annual and mid-year performance review cycles with managers and senior tech leadership, covering goal-setting alignment, calibration, rating normalization and promotion/PIP documentation, ensuring fair and timely outcomes org-wide.
• Conducted structured 1:1s with employees to assess performance, productivity and overall experience, consolidating findings into focus areas and leadership coaching priorities.
• Managed employee relations cases including grievances, conflict resolution and disciplinary matters, ensuring timely closure within compliance timelines in coordination with legal and compliance teams. • Participated in the rollout of new HR policies and process changes, ensuring smooth adoption.

HR Analytics, Attrition & Engagement

• Built and maintained quarterly HR dashboards covering attrition trends, leave utilization, return-to-office metrics and engagement indicators, delivering data-driven insights to senior leadership for workforce planning.
• Conducted exit interview analysis and attrition trend reporting to identify at-risk populations and recommend proactive retention interventions to business partners.
• Prepared and published quarterly and yearly MIS reports covering hiring, attrition, compliance metrics and performance data to support leadership decision-making.
• Drove engagement initiatives including leadership townhalls, happy hours, tech talks, team appreciation events, wellness programs and recognition frameworks to foster a positive culture.

Process Improvement & AI-Driven HR Initiatives

• Automated manual HR dashboards into self-service views, enabling team leads to access real-time attrition, engagement and performance metrics for proactive decision-making.
• Built and deployed an internal AI chatbot trained on company policies, reducing repetitive policy queries by approximately 70% and providing employees instant self-service support.
• Designed a structured onboarding roadmap covering firm videos, team introductions and business unit overviews for new hires.
• Built a OneView tracking system consolidating internship program feedback across years to track trends, engagement patterns and continuous improvement opportunities.

University Recruiter / Microsoft (via Allegis Group)

• Market Mapping & Strategy - Conducted market mapping and competitive analysis to assess the talent pool across peer organizations for various roles, including CTC benchmarking and recommended strategies for on-campus hiring to business heads.
• Sourcing & Talent Acquisition - Sourced candidates for software engineering university graduate roles, as well as SWE, ML, PM, and UI/UX positions through Naukri and LinkedIn.
• Internship Conversion Management - Led the Intern Conversion Process for 1,000+ interns, achieving a 78% conversion rate, and collaborated with hiring managers to gather feedback and close offers promptly.
• Post-Offer Engagement - Designed and executed engagement plans, including learning sessions and fun activities to maintain candidate interest post-offer.
• Operational Support - Managed relocation for new hires, coordinated with external vendors for swag procurement, and maintained candidate data using applicant tracking systems (iCIMS, Candidate Tracker).

St. Francis Centre for Professional Studies (Osmania University) | Hyderabad, India Post Graduate Diploma, Human Resource Management | July 2021 – March 2022 | CGPA: 8.4

St. Francis College for Women (Osmania University) | Hyderabad, India B.Com, General | June 2018 – April 2021 | CGPA: 8.9