Farisudheen Faris
IT Infrastructure & Systems Administration Professional
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About
IT professional with 8+ years of experience in IT Infrastructure, System Administration, and Technical Support, including hands-on management of hybrid on-premises and Azure environments. Skilled in Microsoft Azure, Windows Server, Microsoft 365, Active Directory, VMware/Hyper-V virtualization, networking and security, and backup and disaster recovery. Known for keeping business-critical systems stable and well-documented, with a track record of taking on progressively senior infrastructure and server administration roles.
Looking to bring this expertise to an organization that values reliable, well-managed IT operations.
Experience
Technical Support Engineer - Protected Harbour - Kozhikode, India
(2024-09)
- Deliver day-to-day IT infrastructure and technical support for a 50+ user organization, including enterprise Windows Server administration (2008–2022)
- Administer Microsoft 365 (Exchange Online, SharePoint, Teams) and Google Workspace across the organization
- Manage Active Directory, Group Policy (GPO), DNS/DHCP, and Identity Access Management (IAM)
- Maintain VMware vSphere and Hyper-V virtualized infrastructure, including Windows Failover Clustering for high availability
- Configure and secure enterprise firewalls and network security (Fortinet, pfSense, Zyxel) plus Aruba Wireless LAN
- Oversee SAN/NAS storage and backup/disaster recovery via Microsoft DPM
- Monitor infrastructure health (PRTG, Zabbix), manage patching, and lead root cause analysis on incidents
- Administer SQL Server database environments, including automated backup and recovery, job scheduling, performance tuning, and role-based access control (RBAC)
Server Administrator - Malabar Group - Kozhikode, India
(2021-10 - 2024-07)
- Managed a hybrid infrastructure of 20+ on-premises and Azure servers/VMs, including Azure VMs, VMSS, Storage, Monitor, Key Vault, and Backup, plus networking (VNets, NSGs, VPN Gateways, Load Balancers)
- Maintained Active Directory and Azure AD, including on-premises to Azure AD migrations and GPO/security policy administration
- Administered SQL Server environments and Microsoft Dynamics 365 Lifecycle Services (LCS) production environments
- Secured endpoint environments (Trend Micro, CrowdStrike) and managed Windows patching via Desktop Central
- Supported virtualization platforms (VMware, Hyper-V, VirtualBox) and core infrastructure services (DNS, DHCP, IIS, VPN)
- Resolved incidents and service requests through Service Desk processes while maintaining SLA compliance
System Administrator - CMS IT Services - Kochi, India
(2019-06 - 2021-09)
- Administered Windows Server environments (2008, 2012, 2016 & 2019) and managed Active Directory user/access
- Installed, configured, and supported Microsoft 365 and Outlook for end users
- Performed hardware maintenance, upgrades, and desktop/laptop/printer troubleshooting
- Managed incidents and service requests through ticketing systems
IT Support Engineer - Enzap IT Solution - Kozhikode, India
(2018-02 - 2019-05)
- Installed, configured, and troubleshot Windows and Linux operating systems
- Administered Microsoft 365/Outlook and deployed desktop applications
- Performed network cabling, printer/scanner setup, and end-user technical support
Education
Bachelor of Science (B.Sc) - Computer Science - Calicut University (2013-04 - 2016-06)
