Fashila Parveen
Incident manager, Operations MAnager
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About
Senior IT Operations professional with 10+ years of experience in Major Incident
Management, Production Support, People Leadership, and Service Delivery across global enterprise environments. Proven ability to lead high-severity incidents, reduce MTTR,
drive root-cause analysis, and improve operational maturity in 24x7 business-critical systems. Strong expertise in ITIL practices, stakeholder communication, cloud &
monitoring tools, and cross-functional collaboration.
Experience
Senior IT Operations professional with 10+ years of experience in Major Incident
Management, Production Support, People Leadership, and Service Delivery across global enterprise environments. Proven ability to lead high-severity incidents, reduce MTTR,
drive root-cause analysis, and improve operational maturity in 24x7 business-critical systems. Strong expertise in ITIL practices, stakeholder communication, cloud &
monitoring tools, and cross-functional collaboration.
Education
Bachelor of Engineering – Computer Science Engineering
JCT College of Engineering and Technology, Coimbatore | 2010 – 2014
