Fiza Nawaz
Analyst
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About
Dedicated and detail-oriented Support Engineer with a focus on Service Assurance, equipped with strong communication and problem-solving skills. Eager to contribute to ensuring customer satisfaction and operational efficiency within a dynamic service-oriented environment.
Experience
Respond to customer inquiries and concerns regarding service disruptions, outages, or quality issues
Log and track customer complaints and service requests in the system
Coordinate with internal departments such as technical support, operations, and engineering to resolve service issues in a timely manner
Anaylze and acknowledge the issues by the users
- Provide regular updates to customers regarding the status of their service requests Identify recurring issues and escalate them to the appropriate teams for resolution
Assist in implementing process improvements to enhance service delivery and customer satisfaction
Defined response SLA'S
Updating the tracking system when issue has been escalated or resolved
Education
B.Tech, VSM College of Engineering, Ramachandrapuram
JUNE 2018-JUNE 2022
Board of Intermediate, Narayana Junior College, Ramachandrapuram
JUNE 2016 APRIL 2018
School of Secondary Education, St. Ann Gloria EM High School, Ramachandrapuram MAY 2015 MARCH 2016
