Nirupama Singh

Dynamic and results-oriented professional, diversified experience across HR operations, administration, recruitment, business operations, banking documentation, and fintech coordination. Proven ability to manage end-to-end HR lifecycle, payroll and statutory compliance, employee relations, vendor relationships, DSA/NBFC processes, and executive reporting. Strong expertise in handling cross-functional operations, driving process efficiency, supporting leadership priorities, and managing multiple responsibilities in fast-paced business environments.

HR Operations & Administration Manager at Marketwicks Pvt Ltd (2023-03 – Present)

• Manage end-to-end HR Operations, Administration & Employee Lifecycle.
• Handle IT & Non-IT Recruitment – Permanent, C2C & C2H.
• Manage Onboarding, Attendance, Leave, Payroll Inputs, Confirmation & Exit.
• Handle PF Registration, Monthly PF Challan, Contributions & Payments.
• Manage Employee Relations, Grievances, Discipline & HR Policies.
• Handle Banking, Salary Accounts & DSA/NBFC Documentation.
• Coordinate Fintech APIs, AEPS, DMT, Recharge, BBPS & Payment Gateway partners.
• Prepare HR/Operations MIS, Reports & Trackers for management/CEO.
• Manage Employee Engagement, R&R, Office Administration & Vendors.
• Maintain employee records through Kredily HRMS

Immigration Consultant/ CRM at Flarial international (2021-12 – 2023-03)

• Assist potential clients with initial inquiries and inquiries regarding work visas for Canada(Skilled worker visa (W1 category), Singapore (Employment pass), Australia, Germany (Job seeker visa, work visa), Malta, Kuwait, Dubai.
• Maintain accurate and up to date records Perform necessary analysis and provide expert recommendations for immigration options.
• Assist clients with completing documentation and acquiring all permits needed to facilitate their move to another country.
• Give clear and accurate information based on the current immigration & visa laws & policies.
• Provide a fair and neutral evaluation of a candidate's profile.
• Provide a personal global career strategy customized to their needs.
• Maintain Job Posting On Shine.com,Times job
• Shortlisting eligible Candidates
• Interview scheduling
• Meet the assigned targets.

Business Associate at Konexions Back office services Pvt. Ltd. (2020-06 – 2021-12)

Projects –

Business Associate - SBI Cards at Konexions Back office services Pvt. Ltd. (2020-06 – 2021-02)

Collection Executive - Citi bank credit card at Konexions Back office services Pvt. Ltd. (2021-04 – 2021-12)

• Directed day-to-day collections functions.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Monitored accounts for compliance with established payment plans and flagged noncompliance.
• Counseled debtors on payment options and arranged installment agreements.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

Bachelor of Science – Chaudhary Charan Singh University