Gomathi Jothi

Results-oriented Deputy Manager with 10+ years of experience including 6+ years in real estate. Expertise in inside sales, Salesforce CRM, customer success, lead management, KPI monitoring, reporting, team leadership, training, customer engagement and process improvement.

Deputy Manager - Gsquare Housing

(2025-01)

• Lead presales telemarketing/ inside sales operations and daily target execution.
• Manage CRM, lead allocation, appointments, dashboards and reporting.
• Conduct coaching, call audits and performance reviews.
• Coordinate project launches and stakeholder communication.

Senior Customer Support Executive / Acting Assistant Manager - Roof & Floor

(2019-01 - 2024-12)

• Managed customer support operations and sales coordination.
• Allocated leads, monitored KPIs and prepared MIS reports.
• Trained new hires and handled escalations.
• Coordinated appointments and site visits.

Customer Support Executive - Tech Mahindra

(2019-01 - 2019-12)

International email/chat support with SLA adherence.

Tele Caller - Sterling Holidays

(2017-01 - 2018-12)

• Lead generation, customer engagement and appointment scheduling.

B.Sc. - Clinical Nutrition & Dietetics - Ethiraj College for Women (2013-01 - 2016-01)