Gomathi Jothi
Deputy Manager | Inside Sales | Customer Success | Sales Operations | Real Estate Operations
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About
Results-oriented Deputy Manager with 10+ years of experience including 6+ years in real estate. Expertise in inside sales, Salesforce CRM, customer success, lead management, KPI monitoring, reporting, team leadership, training, customer engagement and process improvement.
Experience
Deputy Manager - Gsquare Housing
(2025-01)
- Lead presales telemarketing/ inside sales operations and daily target execution.
- Manage CRM, lead allocation, appointments, dashboards and reporting.
- Conduct coaching, call audits and performance reviews.
- Coordinate project launches and stakeholder communication.
Senior Customer Support Executive / Acting Assistant Manager - Roof & Floor
(2019-01 - 2024-12)
- Managed customer support operations and sales coordination.
- Allocated leads, monitored KPIs and prepared MIS reports.
- Trained new hires and handled escalations.
- Coordinated appointments and site visits.
Customer Support Executive - Tech Mahindra
(2019-01 - 2019-12)
International email/chat support with SLA adherence.
Tele Caller - Sterling Holidays
(2017-01 - 2018-12)
- Lead generation, customer engagement and appointment scheduling.
Education
B.Sc. - Clinical Nutrition & Dietetics - Ethiraj College for Women (2013-01 - 2016-01)
