Gopika P S

Onboarding & Documentation Assisting with initial card activation, resolving application errors, and ensuring that customers are aware of introductory spending offers and benefits

RELATIONSHIP EXECUTIVE - SBI Card

(2026-05)

• Onboarding & Documentation
• Assisting with initial card activation, resolving application errors, and ensuring that customers are aware of introductory spending offers and benefits

BUSINESS DEVELOPMENT OFFICER (Remote) - DMX Logistics - Dubai

(2024-09 - 2025-03)

• Identifying and analysing new markets, customer segments, and business opportunities.
• Proactively finding new leads through cold calling, networking
• Keeping up to date with competitor strategies, industry trends, and client needs.
• Calling prospects to introduce products, services, or special offers

SALES AND CUSTOMER RELATIONSHIP OFFICER - Prime9 Technology - Dubai

(2020-09 - 2024-03)

• Proactively engaging with key clients to understand their needs and foster brand loyalty.
• Serving as the primary point of contact for customer complaints, ensuring swift and satisfactory resolutions.
• Leading, mentoring, and motivating a team of sales and marketing professionals.
• Developing and implementing sales and marketing strategies.
• Tracking team performance, providing feedback, and implementing performance improvement plans.
• Collaborating with other departments, such as product development and customer service, to ensure a cohesive approach to sales and marketing.

SALES PROMOTER - Kerala Naturals - Kottayam

(2018-07 - 2020-05)

• Customer Engagement & Sales
• Product Demonstrations, Customer Service & Relations Maintaining in-depth, up-to-date knowledge of the product range and services

B TECH - COMPUTER SCIENCE ENGINEERING - MG UNIVERSITY (2014 - 2018)