Gourav Kumar
PMO Manager
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About
I am working as a PMO Manager in Tata consultancy services. I am holding overall 12 years of experience
Experience
Project Management
Project Management Activities. Planning, execution, operations, and people management.
Contract Management
Coordination for project/quote/contract creation (T&M, FP and activity base)
PO/contract tracking
Contract extension & Termination
Sourcing Management
Resource & billability utilization tracking. Resource allocation & Deallocation
Task creation bases on Billability plan.
Follow up with project managers and finance for invoicing
Follow up with customer for the Invoice clearance
Preparation of invoicing summary, Invoice discrepancy resolution
Vender Management
Managed records of all service vendors for various projects.
Organized all SOW/purchase order and service licenses.
Maintained all invoices obtained by vendors
Responsible for Payment clearance as per the payment term
Role and Responsibilities with Tata Business Support Services Limited:
Senior WFM Team Leader
Forecasting contact volumes
Scheduling staff around your forecast contact volumes
Managing on a day-to-day basis (intraday management), in case of unexpected rises in contact volumes or absenteeism
Creating a Business Continuity Plan (BCP)
Compliance Manager
Responsible for ensuring a company's policies and procedures comply with regulatory and ethical standards
Perform regular audits, implement company policies
Education
Bachelor of Science in electronics
