Hari Narayanan

Engineer (E3), Senior executive, Telecaller & Digital marketing coordinator

Chennai, Chennai districtMember since September 22, 2024

JiraAdobe creativeSumologicSFCCYottaaDynatraceTeams Bridge EscalationsConfluenceCatchpointBiteableCanvaAdobe IlustratorCS5 PhotoshopFigmaAfter effectsFacebookWhatsappTwitterInstagramWordpressCRMVOIP analysisCall routingCDR RecordsSIP recordsEyebeamGrand stream waveAsterisk PBXVOIP switch serverWebRTC

About

IT INFRASTRUCTURE

Experience

Engineer (E3) - Gavs Tech - Remote

(2023-01 - 2025-02)

IT INFRASTRUCTURE

GSM device handling, Main test call handling
Salesforce Incidents, Calling issues resolving
Updating daily checklist and maintaining records and SOP
Techstack: Jira, Adobe creative, Sumologic, SFCC, Yottaa, Dynatrace, Teams Bridge Escalations, Confluence
Services: On-Call Support, Incident Routing and assigning to third parties, Escalations to appropriate teams, Resolving the Incidents
Reports: Upto date problem incidents (Age case reports), Preparing SLA Sheets, Monthly, Weekly, Data reports
API Monitoring: Analyzing and monitoring Real time Websites by using Catchpoint and Dynatrace, Checking the nodes
Resolving scenarios: Resolving Replication incidents, Service requests, Problem, CSR, Associated Third party incidents to the closure

Senior executive - Casagrand - Chennai, India

(2020-01 - 2022-11)

IT INFRASTRUCTURE

GSM device handling, Main test call handling
Salesforce Incidents, Calling issues resolving
Updating daily checklist and maintaining records and SOP

Telecaller & Digital marketing coordinator - Pulse Telesystems - Chennai, India

(2020-01 - 2022-11)

Technologies: Biteable, Canva, Adobe Ilustrator, CS5 Photoshop, Figma, Video effects tools like after effects
Social Media management: Facebook, Whatsapp, Twitter, Instagram, Wordpress admin, In-built CRM
Designing Patterns: Product mock out and Silo, Flyers, Posters, PDF of Brochures, Lead sheet maintenance and directing to sales team accordingly
VOIP analysis, Call routing CDR Records, Maintenance of SIP records, Web extension, Negative profit, Carrier Routing Sheets, Monthly CDR analysis
VSM server maintenance 185, 210, 110, WebRTC account web configuration, VOIP accounts creation, Eyebeam, Grand stream wave, asterisk PBX, VOIP switch server, Maintenance of Carrier routing companies and coordination with them with routes, DID configuration with Proxy connectivity, SIP file maintenance, Carrier rate, accounts updating etc..