Harish Ehtesham

Results oriented IT Professional with over 3 years of experience in Desktop Support and Windows Administration. Recently transitioned into a leadership role, managing a team of 15+ L1 Engineers. Proven track record in optimizing IT operations, improving ticket resolution efficiency, and maintaining high system uptime.

Expert in Windows Server environments, Active Directory management, and enterprise level technical support. Committed to leveraging technical expertise and leadership skills to drive infrastructure excellence.

IT Support Lead / Desktop Support Engineer at Team Computers Private Limited (2026-03 – Present)

• Team Leadership: Directly managing and mentoring a team of 15+ L1 Engineers, overseeing daily operations and ensuring high motivation levels.
• Technical Guidance: Providing expert guidance to the L1 team to resolve complex technical issues and ensuring tickets are prioritized and resolved within established SLAs.
• System Administration: Managing Windows Server environments, including Active Directory user accounts, Group Policy Objects (GPOs), and security permissions.
• Performance Optimization: Streamlined the ticketing workflow, resulting in a 20% improvement in team productivity and a 95% first contact resolution rate.
• Infrastructure Management: Overseeing the installation, configuration, and maintenance of Windows 10/11 systems and enterprise software for 100+ users.

Desktop Support Engineer at LRS Services Private Limited (2024-11 – 2025-02)

• Delivered end to end technical support for hardware, software, and network issues across 80+ workstations.
• Configured and maintained Windows OS installations, network printers, and peripheral devices.
• Managed user account lifecycle (onboarding/offboarding) and access changes via Active Directory.
• Resolved 90 to 100 support tickets monthly while maintaining consistent system uptime and user satisfaction.

Desktop Support Engineer at Shree Ram Swaroop Digital Technologies (2023-07 – 2024-11)

• Provided technical support for desktops, laptops, and network connectivity for over 100 end users.
• Performed large scale Windows installations and system maintenance to ensure reliable business operations.
• Diagnosed and resolved complex hardware/software issues, minimizing organizational downtime.
• Supported the IT procurement process and maintained an accurate inventory of IT assets.

Bachelor of Arts – Swami Vivekanand Subharti University (2022-09 – 2025-10)

Diploma in Cloud Computing in Cloud Computing – Jetking (2022-06 – 2023-07)