Harish

Product & Program Management leader with 13+ years driving 0-to-1 AI platforms, FinTech systems and enterprise CRM transformation across India and the US. Track record of scaling products to 5,000+ daily transactions, lifting feature adoption by 14% and accelerating delivery velocity by 30% — translating complex business problems into scalable, outcome-driven digital products.

Product Manager at Cloudbuilders.io (2025-07 – Present)

AI voice agent startup · seed-stage · B2B SaaS for healthcare & pharma

• Customer engagement gaps in AI voice interactions identified → launched 10+ features (widget & chat agents) → improved session quality & retention.
• Enterprise integration gap identified → delivered 6 platform connectors (WhatsApp, Instagram, Facebook, Odoo, Salesforce, n8n) → unlocked new segments.
• Unstable releases → introduced versioning & deployment checkpoints → achieved zero-downtime deploys.
• Low vertical awareness → spearheaded demos at Medica & Pharma events → expanded qualified pipeline.
• Unqualified lead flow → executed LinkedIn campaigns + pool surveys → grew B2B leads to third-party apps.
• Conducted post-demo client feedback → captured 15+ insights → shaped next-quarter roadmap.

Product Manager at IntouchCX (2024-08 – 2025-06)

Global CX outsourcing firm · 35,000+ employees · CRM & customer experience platforms

• Low feature adoption → built analytics-based KPI tracking (Jira + SQL) → improved usage by 14% in 2 quarters.
• Slow delivery cycles → restructured planning & backlog hygiene → accelerated velocity by ~30%, achieved 90%+ sprint predictability.
• Led 20-member cross-functional team across roadmap, releases, and risk governance.
• CRM scalability bottlenecks → spearheaded modernization roadmap → improved scalability and reduced response times.
• High admin overhead → piloted AI tools for backlog & meeting summaries → reduced admin by ~20%, freed strategic capacity.

Product Manager at Incentive Software / ISPL (2022-08 – 2024-06)

FinTech product company · digital credit card & loan processing · Trinity platform

• Legacy system bottleneck → led migration to cloud-native SQL architecture → scaled to 5,000+ daily applications.
• Manual onboarding causing 30%+ drop-off → automated credit assessment, KYC & eligibility → cut processing time by 20%.
• Compliance risk → integrated CIBIL APIs, KYC & eligibility scoring → achieved full regulatory adherence.
• Led 10-member Agile team through Scrum transformation → 25% increase in on-time releases, 15% productivity boost.
• Conducted user research, competitive analysis & market sizing → defined north star metric and OKR-aligned roadmap.
• Represented product in stakeholder reviews, investor demos, and cross-functional planning.

Senior Associate Functional Consultant at ADP (2016-02 – 2022-07)

Global HR & payroll technology leader · US healthcare benefits platform (HWSE & LIFION)

• Delivered U.S. benefits consulting (medical, dental, vision, life, wellness) for HWSE & LIFION, serving Fortune 500 clients.
• Configured plan rollovers, carrier EDI 834 integrations, and payroll/HRIS alignment — zero-error open enrollment cycles.
• Ensured full ACA, HIPAA & ERISA compliance via UAT and SQL-based data validation.
• Applied Agile & Waterfall across full SDLC — consistently delivered multi-client benefit administration programmes on schedule.
• Mentored 5+ junior consultants on U.S. healthcare benefits — reduced ramp time by ~30%.
• Created stakeholder documentation, executive presentations and compliance reports for C-suite and technical audiences.

Associate Consultant at Franklin Templeton (2013-05 – 2015-06)

• Supported financial services operations and client servicing workflows at this global investment management firm; streamlined 3 core operational processes and contributed to regulatory compliance initiatives.

MBA in Human Resources – Osmania University