Harsh Kumar Thakur

BBA (Honors) graduate specializing in Business Analytics and Design Thinking with hands-on experience in operational workflow management, stakeholder relations, client escalations, and process optimization. Skilled in cross-departmental collaboration, system-driven problem solving, and enforcing strict service level agreements to support core operational business goals.

Senior Resolution Coordinator at Walmart (2026-05 – Present)

• Manage multi-channel client and associate communications (calls, chats, emails), dynamically balancing active queues to fulfill operational SLAs.
• Analyze critical client queries across multiple internal software platforms to formulate high-urgency, metrics-driven operational resolutions.
• Enforce strict compliance regulations, quality assurance standards, and contact center operational guidelines across all client touchpoints.
• Communicate complex operational updates and problem resolutions clearly to cross-functional teams and external clients.

Operation Coordinator at Bardwood Support Services (2024-12 – 2026-04)

• Build and maintain direct relationships with key stakeholders through consistent operational communications.
• Address and resolve client queries and internal operational escalations promptly, ensuring high accuracy and resolution speed.
• Maintain standardized operational logs, audit trails, and documentation to promote organizational transparency and workflow efficiency.
• Identify procedural bottlenecks in daily operations and execute effective process improvement strategies.
• Collaborate across departments to align daily operational workflows with broader organizational goals.
• Oversee daily security operations, staffing interactions, and site escalation management.

SEO Content Writer (Intern) at Ginger Media Group (2024-02 – 2024-08)

• Authored operational training documentation and conducted onboarding sessions for new team workflows, doubling team output efficiency from 5 to 10 daily deliverables.
• Optimized content distribution workflows and metadata standards, increasing overall web traffic by 4%.

BBA (Honors) in Business Analytics and Design Thinking