Harsh Mathur

Sales and business growth professional with 8+ years of experience driving revenue growth, client acquisition, and account management across fintech, SaaS, and digital commerce. Skilled in consultative sales, enterprise account management, and CXO-level stakeholder engagement, with a track record of partnering across product, operations, and leadership teams to deliver measurable business outcomes. MBA in Marketing & Finance, with additional certifications in data analytics and business intelligence supporting a data-driven approach to sales strategy.

Assistant Manager – Business Growth & Sales Strategy at DotPe (2021-08 – 2026-05)

• Drove merchant acquisition and revenue-growth strategy for DotPe's digital commerce platform, contributing to the business reaching CM4-positive profitability and operational breakeven.
• Built KPI-driven sales and onboarding frameworks that improved merchant activation and reduced time-to-revenue.
• Partnered with product, operations, and support teams to resolve merchant pain points and improve the end-to-end customer experience.
• Presented revenue analysis and growth recommendations directly to senior leadership, informing strategic decisions.
• Hired, trained, and mentored a high-performing sales team, improving productivity and reducing ramp-up time for new hires.
• Managed stakeholder escalations and conflict resolution in a fast-paced, target-driven environment.

Subject Matter Expert – Financial Products at Paisabazaar (2019-10 – 2020-06)

• Managed a monthly loan disbursement portfolio exceeding ₹10 Cr across secured and unsecured lending products.
• Built and maintained partnerships with leading banks and NBFCs — Axis Bank, IDFC First Bank, Bajaj Finance, and HDB Financial Services — to drive customer acquisition.
• Advised customers through consultative, needs-based selling, improving conversion and customer satisfaction.
• Tracked team performance against KPIs and led coaching and workforce planning to lift operational output.
• Delivered forecasting and performance reports that informed revenue planning with banking partners and zonal leadership.

Senior Associate – Customer Experience & Social Media at Zomato (2018-07 – 2019-09)

• Led a 15-member support team managing customer engagement and issue resolution across chat, email, calls, and social media.
• Owned escalation management and service-efficiency initiatives that improved customer satisfaction.
• Collaborated cross-functionally on customer-experience improvement projects.

Sales Advisor – Financial Products at Arvato Bertelsmann (2017-08 – 2018-06)

• Consistently achieved and exceeded monthly insurance sales targets through consultative selling.
• Selected for the SPARC leadership development batch, recognized among top-performing employees for sales performance and leadership potential.
• Stepped in to manage workflow and operational coordination in the absence of team leadership.

Sales Associate – Financial Products at PolicyBazaar (2015-08 – 2017-04)

• Delivered strong sales conversion within the motor insurance vertical through consultative, customer-first selling.
• Guided customers in selecting financial protection solutions aligned with their needs.
• Provided post-sales support that improved customer satisfaction and retention.

MBA in Marketing & Finance – Symbiosis International University (2021)

Bachelor of Commerce (Hons.) – Delhi University (2017)