Hemachandra Budatala
Customer-focused Customer Support Executive
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About
Customer-focused Customer Support Executive with hands-on experience in high-volume inbound/outbound calls, email support, and ticket resolution, backed by 3 years of supervisory experience in data accuracy and operations. Skilled in CSAT-driven service, SLA/AHT adherence, CRM documentation, and de-escalating frustrated customers. Seeking to bring strong communication and a customer-first attitude to a fast-paced voice/BPO role.
Experience
Customer Support Executive - Vertex Global Services
(2025-10 - 2026-04)
- Resolved customer queries with a high first-contact resolution rate, as measured by consistent SLA and TAT adherence, by handling 100+ inbound calls and emails daily.
- Improved CSAT outcomes, as measured by prompt follow-up and issue closure, by managing 150+ inbound and outbound calls with accurate CRM and ticket logging.
- Reduced repeat contacts and escalations, as measured by successful de-escalation of frustrated callers, by applying active listening and calm, professional communication.
- Maintained accurate customer interaction records, as measured by zero reporting discrepancies, by using structured documentation and basic CRM/computer tools.
- Strengthened customer trust and policy compliance, as measured by clear resolution communication, by explaining company policies and solutions in simple, professional language.
Manufacturing Data & Operations Supervisor - SG Industry
3 Years
- Improved production reporting accuracy, as measured by an error-free 3-year track record, by supervising floor operations and cross-checking records in MS Excel and MS Word.
- Increased team efficiency, as measured by smooth daily operational flow, by leading and coordinating a floor team across shifts.
- Minimized inventory and production discrepancies, as measured by consistent audit accuracy, by cross-verifying data against source documents.
- Streamlined cross-functional reporting, as measured by timely, accurate data flow, by coordinating with production, inventory, and quality teams.
Education
Intermediate - Ayyanna Junior College (2026)
ITI - New Govt ITI, Gajuwaka (2019)
SSC - A.M.A.A EM MED High School (2017)
