Jagadeesh K P
Senior Service Sales Executive
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About
Total experience of 15+ years in Elevator industry. Currently working as Senior Service Sales Executive in KONE ELEVATOR INDIA PVT LTD, Bangalore. Experienced in maintenance service and customer relationship management, developing and implementing modular based maintenance methods (MBM) for Elevators and Escalators.
Expertise in sales, contract renewals, preventative maintenance agreements, and account management with strong technical knowledge of elevator components, systems, and electrical systems.
Experience
Senior Service Sales Executive at KONE Elevator India (2018-01 – Present)
Preparation: Maintenance tenders create 3 months before and send them to customers on time and follow up and closing deals & Prospecting new leads through networking, cold calling converting to new customer to my portfolio, Handling negotiations regarding pricing, contract terms, and Service Level Agreements (SLAs) achieving sales targets.
- Service Sales & Retention: Contract renewals, preventative maintenance agreements, and service-based sales agreement short term and long term
- Technical Knowledge: Understanding of elevator components systems, and electrical systems
- Account Management: Managing a portfolio of customer assets, relationship building, and identifying service opportunities
- Sales Aptitude: Closing, negotiating, prospecting, and meeting/exceeding sales target
- Invoice & Accounts: send to invoice to customer and follow up and close the invoice
Service supervisor - Customer relationship at KONE Elevator India (2015-01 – 2018-12)
Worked as maintenance service and customer relationship for 6 years, developing and implementing modular based maintenance methods (MBM) of Elevator & Escalator. Escalators, customer-related processes including complaint handling, cold call visits. Implementing new processes in KONE customer care center and spare management.
Maintenance Executive at KONE Elevator India (2010-01 – 2015-12)
Worked closely with maintenance operations team in Bangalore.
Education
Diploma in Engineering in Mechanical engineering – KSOU (2015)
Apprenticeship of Elevator – Toyota motors (2006)
ITI in Fitter – Nethaji industrial training Institute (2003)
SSLC in Secondary School Living Certificate – Arvinda High school in Hassan (2001)
