Jatin Bhoj
Quality Auditor & Customer Support Executive
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About
Results-driven Quality Auditor & Customer Support Executive with 1 year of experience at WYZMINDZ Solutions Pvt. Ltd. Skilled in Voice, Chat and Email support, Quality Assurance audits, SOP compliance, reporting, coaching and process improvement.
Experienced in preparing QA scorecards, analyzing agent performance, identifying operational gaps and collaborating with Team Leaders to improve customer satisfaction and service quality. Strong communication, analytical, problem-solving and teamwork skills. Currently pursuing Bachelor of Arts (BA) and fluent in Hindi, English and Gujarati.
Experience
Quality Auditor & Customer Support Executive - WYZMINDZ Solutions Pvt. Ltd.
(2025-04 - 2026-05)
- Managed Voice, Chat & Email customer support.
- Conducted QA audits and evaluated agent performance.
- Prepared Daily, Weekly & Monthly QA reports and scorecards.
- Delivered coaching and feedback to improve agent quality.
- Ensured SOP and compliance adherence.
- Identified process gaps and recommended improvements.
- Collaborated with Team Leaders and Operations to enhance KPIs.
- Last In-hand Salary: ₹25,000.
Education
Bachelor of Arts
12th Pass (2023)
10th Pass (2020)
