Jayanth G

Results-driven Quality Check Associate and Customer Service professional with 1+ year of hands-on experience in QC auditing, SLA compliance, data validation, and workflow management. Proven track record of maintaining 100% quality adherence, eliminating escalations, and optimizing team productivity through effective queue monitoring and task allocation. Recognized as Star of the Month (January 2025) for excellence in quality and productivity.

Combines sharp analytical skills, strong communication, and a process-improvement mindset to deliver consistent, high-quality outcomes.

Associate – Quality Check & Auditing - Phasorz Technologies Pvt Ltd (MediBuddy)

(2024-08 - 2025-11)

• Performed 100% quality checks on all medical reports uploaded within SLA timelines for all insurer accounts, ensuring zero backlogs.
• Validated data entered by the Digitization team on internal tools with 100% quality adherence, minimizing rework and errors.
• Proactively identified and eliminated grievances and escalations through timely resolution and preventive process controls.
• Monitored task queues to ensure timely processing, balanced workload distribution, and strict SLA adherence across the team.
• Allocated tasks efficiently across team members based on priority, expertise, and availability to maximize overall productivity.
• Managed and streamlined workflow distribution to maintain operational efficiency and clear pending work queues effectively.
• Contributed to process improvement initiatives and maintained updated documentation for knowledge management and audits.

B.Com - Bachelor of Commerce - Bengaluru City University (2023)

12th Grade - PUC - PU Board, Karnataka (2019)

10th Grade - SSLC - SSLC Board, Karnataka (2017)