Jennifer Ignatius
Business Operations and Customer Success professional
Talent
BengaluruMember since May 24, 2026
Customer Lifecycle ManagementSales OperationsSAP
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Customer Lifecycle ManagementSales OperationsSAP
About
Business Operations and Customer Success professional with 5+ years of experience in SaaS, sales operations, and customer lifecycle management, demonstrating strong ownership and initiative. Proven ability to drive retention, revenue growth, and process optimization by leading cross-functional teams and strategic stakeholder collaboration.
Experience
Senior Executive – Customer Success - NowPurchase - Kolkata, India
(2024-04)
- Led onboarding and implementation, managing stakeholders and timelines for seamless account activation.
- Managed account health, pipelines, and CRM tracking to drive renewals and account growth.
- Leveraged customer requirements and adoption metrics to drive retention and upsell opportunities.
- Collaborated with Product, Sales, and Technical teams to resolve issues and improve customer experience.
Sales Analyst - Linde India Ltd - Kolkata, India
(2021-03 - 2024-03)
- Evaluated 200+ customer requirements daily across India to improve service quality and satisfaction.
- Executed inventory management and supply coordination to prevent stock-outs and ensure operational efficiency.
- Handled supply scheduling and Order-to-Cash (O2C) processes in SAP to ensure timely deliveries and optimize revenue realization.
- Drove cross-functional collaboration with sales and operations teams to improve productivity and sales performance.
Education
Bachelor of Arts - Sociology - St. Xavier's College Kolkata (2017-07 - 2020-12)
