Jimna S

Strategic and client-focused Professional Service Delivery & Support Manager with 11+ years of experience in EPM consulting, enterprise solution delivery, and customer support management. Demonstrated success in leading large-scale CCH Tagetik implementations, managing global client engagements, driving delivery excellence, and ensuring successful project execution across complex business environments.

Professional Service Delivery & Support Manager - SAM Corporate - Dubai, UAE

(2021 - 2026)

Deep expertise in EPM solution design and implementation, with a proven track record of driving end-to-end delivery of FP&A, financial consolidation, and reporting solutions. Experienced in leading enterprise-scale engagements, managing key stakeholders, and ensuring successful execution of complex projects within dynamic business environments.

Team Lead - SAM Corporate - Dubai, UAE

(2017 - 2020)

Strong background in business requirements gathering, financial analysis, data integration, and validation, with hands-on involvement in performance optimization, user training, and post-implementation support to ensure effective solution adoption and business value realization.

Oracle forms and reports developer - Jinisys - SAIF Zone-Sharjah

(2013 - 2016)

Expertise in Oracle ERP system design, development, and end-to-end implementation, covering requirement analysis, development, testing, and production support across diverse business domains.

• Strong hands-on experience in Oracle SQL, PL/SQL, Oracle Forms & Reports, and Oracle Database (10g/11g), with proven ability to design and develop complex database objects including packages, procedures, functions, and triggers

Software Test Engineer - Infosys Technologies Limited - Mysore, India

(2013 - 2016)

Functional testing professional with experience supporting a major US banking client in delivering high-quality software solutions.

• Strong expertise in the complete testing lifecycle, including requirement analysis, test case design, test execution, and defect tracking

Bachelor of Engineering - Computer Science - Anna University (2008 - 2012)