Tejasvi Singh
Customer Support Executive
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About
Result-oriented Customer Support Executive with over a year of hands-on experience in the e-commerce sector at Womancart. Proven expertise in resolving customer queries, managing returns/exchanges, and maintaining detailed daily reports. Possesses a strong understanding of e-commerce operations. Combining excellent communication skills with a technical foundation in digital marketing and web technologies to deliver exceptional customer service.
Experience
Customer Support Executive - Womancart - Delhi, India
(2025-06 - 2026-07)
- Efficiently managed and resolved daily customer queries via phone, email, and chat, ensuring high satisfaction rates.
- Handled the end-to-end process of customer returns and exchanges, collaborating with logistics teams for smooth operations.
- Managed e-commerce backend tasks and operational processes to ensure seamless customer service workflows.
- Maintained, updated, and prepared daily/weekly customer service performance reports for management review.
Education
Bachelor of Arts - B.A. Program - Sri Aurobindo College, University of Delhi (2028)
Diploma - Digital Marketing - IICS (Indian Institute of Computer Science) (2025-05)
