Juhi Aisha

To obtain a challenging position in a reputed organization where I can utilize my technical knowledge, communication skills, and professional experience in operations and customer handling. Eager to apply my basic knowledge in Manual Software Testing and grow within the IT or Operations domain while contributing to organizational success.

Senior Operations Executive – Voice Process (Collections) - SLICE - NESFB

(2023-09 - 2026-01)

• Handled overdue accounts and ensured timely recovery
• Negotiated payment plans with customers
• Achieved monthly recovery targets consistently
• Maintained compliance and call quality standards
• Handled customer escalations professionally

Senior Operations Executive – Voice Process (Collections) - KREDITBEE

(2021-04 - 2023-09)

• Managed EMI follow-ups and recovery process
• Reduced delinquency levels through effective communication
• Maintained daily MIS reports and performance records
• Ensured adherence to company policies and procedures

Master of Computer Applications - M.C.A - JAIN UNIVERSITY (2023)

Bachelor of Computer Applications - B.C.A - SIVAGAMIAMMAL COLLEGE OF ARTS AND SCIENCE AFFILIATED TO PERIYAR UNIVERSITY (2019)