K.Prathap Reddy

Operations Manager

Talent

HyderabadMember since August 17, 2026

Leadership

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About

Operations Manager with 9+ years of experience in branch operations, team leadership, fleet management, and supply chain operations across B2B and B2C sectors. Proven track record of leading teams of 20+ employees, optimizing operational efficiency, driving process improvements, managing branch performance, and enhancing customer satisfaction. Skilled in cross-functional coordination, performance management, budgeting, and building strong client relationships to support business growth and operational excellence.

Experience

Operations Manager - Phifer India Pvt Ltd - Hyderabad

(2025-10 - 2026-07)

Lead end-to-end branch operations, ensuring seamless service delivery and operational excellence.
Oversee city-wide operations, including inventory management, logistics, and cross-functional coordination to maintain business continuity.
Drive process improvement initiatives across supply chain, installation, and quality control functions, reducing operational bottlenecks and improving efficiency.
Manage branch P&L, budgeting, and petty cash reconciliation while ensuring compliance with financial policies and internal controls.
Monitor operational KPIs, optimize resource utilization, and implement corrective actions to enhance productivity.
Coordinate with Sales, Factory, Customer Support, and Installation teams to ensure timely project execution and high customer satisfaction.
Lead, mentor, and develop field teams, fostering a culture of accountability, safety, and continuous improvement.
Ensure compliance with company policies, quality standards, and workplace safety regulations.
Executed business development sales initiatives, expanding the client base.
Facilitated recruiting and interviewing processes for new hires, ensuring alignment with company culture.
Streamlined attrition and shrinkage metrics for the team, maintaining a motivated workforce.
Conducted thorough training for employees on safety procedures and provided updates as required.
Managed employee conflicts, addressing workplace concerns to promote a thriving environment.
Resolved escalated customer complaints efficiently, ensuring high levels of client satisfaction.
Conducted regular team huddles and training sessions to refresh knowledge and skills amongst Relationship Managers.
Navigated scheduling adjustments, employee absences, and staffing challenges to uphold business operations.
Filled in for absent employees, ensuring continuity in business services.
Monitored and assessed market trends, providing guidance to the team and formulating strategies to enhance performance, metrics, and productivity.