Punit Kumar

Detail-oriented operations and client-facing professional with 5+ years of experience in process transitions, documentation management, stakeholder coordination, user training, issue resolution, and workflow optimization. Proven success in managing operational setups, audits, record accuracy, escalations, and cross-functional collaboration across fast-paced service environments. Strong ability to support client onboarding, data validation, process migration, user adoption, and first-level support while ensuring seamless execution and service excellence.

Cluster Manager at Stanza Living (2025-01 – 2026-02)

• Operations & Transition Management: Led multi-department operational transitions and end-to-end management of multi-unit residential spaces, ensuring seamless day-to-day functioning and high service standards.
• Onboarding & Compliance: Oversaw resident onboarding, including documentation verification, move-in/move-out processes, and compliance checks to improve data accuracy.
• Facility & Vendor Oversight: Coordinated with housekeeping, maintenance, security, and external vendors to maintain facility readiness; managed meeting area scheduling and event readiness.
• Audit & Quality Control: Conducted regular facility audits, reconciliations, and quality inspections to ensure strict adherence to SOPs and operational excellence.
• Team Leadership & Training: Led staff training on new processes and collaborated with cross-functional teams to implement workflow improvements and documentation updates.
• Risk Mitigation: Maintained detailed records of staffing, budgets, and performance metrics while escalating critical risks and operational blockers to leadership with actionable resolution plans.
• Record Management: Established comprehensive record management systems to improve resident data accuracy, confidentiality, and retrieval speed.
• Onboarding Support: Facilitated resident onboarding through rigorous documentation validation, issue resolution, and compliance checks.
• Process Improvement: Improved customer satisfaction by streamlining internal workflows and resolving high-level resident escalations efficiently.

Resident Manager (City Operations) at Stanza Living (2022-04 – 2024-12)

• Record Management: Established comprehensive record management systems to improve resident data accuracy, confidentiality, and retrieval speed.
• Onboarding Support: Facilitated resident onboarding through rigorous documentation validation, issue resolution, and compliance checks.
• Process Improvement: Improved customer satisfaction by streamlining internal workflows and resolving high-level resident escalations efficiently.

Business Development Associate at Discounto Services Pvt Ltd (2021-09 – 2022-03)

• Operational Reporting: Prepared detailed operational and customer feedback reports to support strategic leadership decision-making.
• Resource Planning: Managed daily scheduling, resource allocation, and customer issue tracking.
• Customer Retention: Significantly improved customer retention rates through proactive communication and timely resolution of service issues.

Business Development Executive at BYJU'S (2021-03 – 2021-09)

• Sales & Consulting: Consistently achieved sales targets by consulting with parents and students to identify learning gaps and recommend appropriate educational courses.
• Academic Guidance: Provided personalized guidance to students on course navigation and study strategies to maximize learning efficiency and academic outcomes.
• Product Training: Conducted detailed product demonstrations and onboarding sessions for new users, ensuring high levels of platform adoption.
• Performance Monitoring: Tracked student progress and engagement metrics, providing proactive support to ensure students derived maximum value from the courses.

Team Lead & Sales Promoter at Samsung India (2017-01 – 2021-03)

• Team Leadership: Led sales and support teams to achieve Sales targets and maintain service excellence.
• Training & Support: Conducted product training for staff and customers while overseeing the onboarding process and issue resolution.

Customer Care Executive at Aircel (2016-06 – 2016-12)

• Managed high-volume calls, maintaining composure under pressure

Bachelor of Commerce in Accounts in Accounts – Bihar University (2014 – 2017)