Kailash Kore
Service desk engineer
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About
o Provide technical support to end-users by resolving complex technical issues in a timely and efficient manner.
o Troubleshoot and diagnose software and hardware problems, and escalate issues to Level 3 support as needed.
o Managing users and groups in AD, creating Accounts for internal and external users.
o Basic level 1 experience in troubleshooting Development Tools (SVN, Nexus, GIT,
Cisrv Artifatory etc).
o JIRA systems (GTS, TMS, JSD, Psup, Edu Jira ).Confluence Products (Bass, Doc , Doc
Wiki)
o Installation of installation a virtual machine on Hyper V environment.
Document and maintain accurate records of incidents, problems, and service requests using the ticketing system.
o Develop and implement processes to improve service delivery, including creating knowledge articles and providing training to new team members.
o Collaborate with other teams, such as network and server teams, to ensure the delivery of seamless service to end-users.
o Work with vendors to coordinate hardware and software upgrades and maintenance.
o Provided first-level technical support to end-users by resolving hardware and software issues, password resets, and remote access support.
o Documented and maintained accurate records of incidents, problems, and service requests using the ticketing system.
o Assisted with hardware and software upgrades and maintenance.
Experience
- 8 Months experience as a Desktop Support Engineer in Wipro InfoTech. on the payroll of Magna InfoTech pvt Ltd. (4th March 2016 to 19th Oct 2016).
- 5 Months experience as a Contract trainee in Forbes Marshall pvt Ltd pune
(19th feb 2018 to 30th june2018).
- 3 Months experience as a Desktop Support Engineer in Microland on the payroll of Magna InfoTech pvt Ltd. (10th Sept 2018 to 16th Nov 2018).
- 10 Months experience as a System Expert in Broadridge financial Solutions pvt ltd on the payroll of Value point systems pvt ltd. (3rd dec 2018 to 25 oct 2019).
- 3 years 3 Months experience as
