Kajal

Dedicated and result-oriented Customer Support Professional with 8 years of proven experience in the Government Sector Call Centre ecosystem. Adept at managing high-volume inbound/outbound inquiries, resolving complex citizen issues, and collaborating across multiple departments to maintain peak service standards. Brings a strong technical foundation with a Diploma in Computer Engineering, combining technological literacy with exceptional multi-channel communication, data logging, and problem-solving capabilities.

Call Centre Executive / Customer Support Executive - Government Sector

(2018)

• Efficiently managed and resolved critical customer queries, maintaining strict SLA guidelines and escalating complex grievances with zero friction.
• Communicated professionally with citizens and various internal government departments to expedite issue resolutions.
• Maintained rigorous standards for data integrity, logging daily interactions, call metrics, and reports with high precision.
• Leveraged advanced computer tools for accurate data entry, documentation management, and record-keeping.
• Coordinated directly with multi-tier support teams to follow up on pending cases, driving them to timely closure.
• Balanced multiple concurrent tasks under pressure while maintaining conversational empathy, discipline, and corporate etiquette.

Diploma - Computer Engineering (3 Years) - State Board of Technical Education

12th (Senior Secondary) - Open Board

10th (Matriculation) - CBSE Board