Kajal Thakur

To contribute to a dynamic and growth-oriented organization by continuously enhancing my skills, embracing new challenges, and maintaining the highest standards of adaptability, initiative, and professionalism. I aim to drive impactful results while remaining committed to personal and organizational development.

Content Moderator at TaskUs (2024-09 – 2025-09)

• Ensure the platform remains safe, respectful, and compliant for end users by reviewing and moderating user-generated content in alignment with company policies and community standards.
• Consistently exceed daily performance targets (KPIs & KRAs) through diligence, accuracy, and efficiency.
• Serve as a Subject Matter Expert (SME) by providing real-time support to team members and newly onboarded batches, fostering a collaborative and high-performing work environment.
• Take on additional responsibilities including team data management, leveraging Excel and relevant tools with appropriate formulas to structure, analyze, and present operational data effectively.

Customer Service Executive at Konexions (2024-03 – 2024-08)

• Handle customer queries related to Airtel mobile, broadband and DTH services.
• Resolved issues related to network, SIM activation, billing and service plans.
• Achieved customer satisfaction by delivering timely and effective solutions.
• Logged and tracked customer complaints using CRM/ ticketing system.

Bachelor of Commerce in Accounting – IGNOU University Delhi