Kaushar Shaikh
Customer Relationship Manager
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About
To work in a firm with a professional ambience where, I can implement my knowledge and skills which would enable me to grow in the industry while fulfilling the organizational goals. A competent professional with total 14 Years of experience in Customer Service / Satisfaction, Quality Management, Product Sales, Customer Relationship Management, Process Enhance and Complaint Management. Functional exposure in handling the customer complaints and their resolutions.
In depth knowledge of Honda and Maruti Suzuki Cars as well as Bharat Benz Trucks and buses. Resourceful maintaining business relationship with customers to achieve quality and service norms by resolving customer critical concerns. Process strong communication, relationship management and analytical skills.
Experience
Customer Relationship Manager - Monarch Hyundai
(2025-12)
Customer Care Manager in service department - Maruti Nexa Kataria
(2023-02 - 2025-12)
- Conducting daily meetings with Staff to update on customer Feedback.
- Preparing CEI report as per respective department wise and sharing updates
- Take the appointment to the customer 3rd day complaint when he will come workshop, or we do the home visit.
- Coordinate with Floor team for customer concerns and feedback.
- Doing analysis on 3rd complaints, HO and ZO complaints and sharing resolutions
- Preparing the report 1) Appointments w/s Turn up 2) CRE w/s Turn up 3) Driver w/s Turn up and Smart pick up in the system all the drivers.
- Taking a repair status of customer vehicle frequently and updating them.
- Meeting with customer while delivery and educating him regarding CEI score.
customer care Manager in service department - Bharat Benz Kataria
(2022-01 - 2023-01)
Customer Relationship Executive In Service Department and service Advisor - Landmark Honda - Surat
(2018-01 - 2022-01)
5 Year of Experience as Customer Relationship Executive In Service Department and 6 Month as a service Advisor
Dealer Sales Executive - Brigade Honda Car Showroom - Bangalore
(2017-08 - 2017-12)
6 Month Of Experience
Dealer Sales Executive - Comet Meteor Maruti Suzuki Car Showroom - Surat
(2016-08 - 2017-07)
1 Year Of Experience
Customer Relationship - Dream Honda - Surat
(2013-07 - 2016-07)
3 Years Of Experience in service Department
Education
M.B.A - Operations Management - Dy Patil University (2024)
B.com - Symbiosis International Deemed University (2020)
Class 12th - G.H.S.E.B (2012)
Class 10th - G.S.E.B (2010)
