Foram Vankawala

A results-driven Sales & CRM professional with 6+ years of progressive experience across Jewellery, Banking, and Financial Services. Proven ability to build lasting client relationships, exceed revenue targets, and lead consultative sales cycles from first touchpoint to long-term loyalty. Known for blending sharp commercial acumen with a genuine, customer-first approach — consistently turning conversations into conversions.

Senior Sales & Customer Relationship Executive at Kohira Diamonds (2025-04 – Present)

• Spearhead online and offline jewellery sales, consistently converting high-value leads into long-term business — driving measurable revenue growth month-on-month.
• Partner closely with CAD and Production teams to deliver bespoke customisation solutions that exceed client expectations on quality and timelines.
• Own the complete customer lifecycle — from first engagement and product presentation through order execution, delivery, and post-sales resolution.
• Maintain CRM data integrity and generate sales performance reports to inform strategy and ensure smooth operational workflow.
• Act as the primary liaison between clients and internal departments, significantly reducing turnaround time and escalation rates.
• Coach and mentor junior team members, setting the standard for customer satisfaction and professional conduct across all touchpoints.

Business Development Associate at Axis Bank Ltd (2024-04 – 2025-03)

• Drove acquisition of CASA accounts and financial products, consistently meeting and exceeding monthly sales quotas.
• Cultivated a loyal and growing client portfolio through personalised financial guidance and relationship-centric service.
• Executed targeted field campaigns and optimised onboarding and documentation processes for a seamless customer experience.

Branch Sales Officer at HDFC Bank (2021-11 – 2024-03)

• Delivered high-quality in-branch customer service while actively cross-selling a broad portfolio of banking and insurance products.
• Generated qualified leads and managed end-to-end customer onboarding, contributing consistently to branch revenue growth and NPS scores.

Telecaller & Loan Counsellor at Now of Loan (2020-01 – 2021-09)

• Managed a high volume of inbound and outbound customer interactions with professionalism, empathy, and product knowledge.
• Maintained structured follow-up pipelines and advised clients on suitable loan solutions aligned with their financial profiles.

Bachelor of Commerce in B.Com – Veer Narmad South Gujarat University (VNSGU)