Kavithra Cl

Senior Endpoint & Modern Workplace Engineer with 9+ years of experience in enterprise endpoint management across global organizations. Experienced in SCCM/MECM, Microsoft Intune, Autopilot, and MDM, with expertise in corporate Windows environments and BYOD Android/iOS management. Skilled in Patching & vulnerability management, Windows 11 migration and contributed to cloud-first device strategies with strong L2–L3 leadership and governance.

Intune & SCCM Engineer at Tata Consultancy Services (TCS) (2023-03 – Present)

• Manage global endpoint environment currently supporting 15K+ devices and 8K mobile endpoints.
• Maintain 98% OS and M365 patch compliance across the corporate estate using MECM for servers/workstations and Microsoft Intune for modern cloud endpoints adhering strictly to ITIL change management.
• Application Management via Intune & SCCM with deep troubleshooting.
• Maintain 97% SLA across high-volume vendor software updates (Adobe/Citrix), executing rapid-response deployments following new releases via disciplined change control procedures.
• Autopatch deployment with Intune.
• Automated patch compliance reports using Microsoft Graph API.
• Contributed to Windows 11 migration programme using enterprise deployment frameworks.
• Contributed to enterprise Autopilot provisioning and Configuration Profile deployment.
• Device enrolment for Windows and Mobile devices – Android & iOS (Corporate & BYOD).
• App Protection & Conditional Access policy deployment for Windows and Mobile devices.
• Custom Compliance policy deployment; Report automation in Intune; Power BI dashboard for WUfB.
• Provide L2/L3 escalation support, produce RCA reports for major incidents, and mentor engineers.

Intune & SCCM Engineer at XL Health Corp India Pvt Ltd (2020-06 – 2021-08)

• Maintained 97% enterprise patch compliance; server and workstation patching with deep troubleshooting.
• Application Management via Intune & SCCM with deep troubleshooting.
• Built custom reports and dashboards with Report Builder.
• Collaborated with Cross-Functional teams (CFS) to ensure timely remediation of identifies Vulnerabilities.
• Resolved mission-critical endpoint infrastructure incidents.

MEM & SCCM Engineer at Hinduja Global Solutions Ltd (2017-10 – 2020-01)

• Deployed Core and Business Apps, Windows security patches on client machines (servers and desktops) through Change Management process.
• Created built-in reports using SSRS and resolved application compliance issues.
• Contributed to Hybrid Infrastructure migrating SCCM to Intune by setting up Cloud Management Gateway (CMG) in Configuration Manager.
• Developed SCCM reporting using SQL and Report Builder.

SCCM Admin at Medusind Solutions India Pvt Ltd (2015-04 – 2017-07)

• Handled service requests and incidents related to SCCM application deployment failures.
• Monitored SCCM client health checks.
• Created query-based User Collections for UAT tasks before production deployments.
• Provided remote support to troubleshoot deployment issues.

Bachelor of Technology – Jeppiaar Engineering College (2011 – 2015)