Kaviya Balu

Looking for a challenging task in an ever expanding firm like yours where my skills, knowledge and creativity would grow up on bar with the progress of the firm.

SENIOR EXECUTIVE at HCL TECHNOLOGIES (2025-10 – Present)

• Managed end-to-end project documentation including SOWs, POs, and contracts, ensuring completeness, accuracy, version control, and audit readiness.
• Supported BGV (Background Verification) compliance by tracking cases, maintaining records, to ensure adherence to organizational policies.
• Coordinated on boarding and off boarding activities for project resources, including system access, documentation, and knowledge transition support.
• Led resource management activities including resource allocation coordination, capacity planning and query resolution across multiple IT projects.
• Acted as a central point of contact for stakeholder coordination across IT, business, finance, HR, and senior leadership, ensuring alignment, effective communication, and timely decision-making.
• Prepared and maintained PMO dashboards and executive reports using Excel and PowerPoint, providing clear visibility into project health, milestones, risks, financials, and resource utilization.
• Handled financial management support including budget tracking, forecasting, variance analysis, invoice coordination, and final billing for IT projects.
• Owned action item tracking and follow-ups from governance meetings, audits, and leadership reviews, ensuring timely closure and escalation of risks, issues, and dependencies.
• Scheduled and coordinated HR connects and engagement meetings for issue resolution.
• Supported and coordinated internal audits, including evidence collection, compliance tracking, audit documentation, and closure of audit observations.
• Improved PMO operations through standardized documentation, centralized trackers, and audit-ready processes.
• Enabled smooth project execution through structured resource, financial, and stakeholder Coordination.

SENIOR ANALYST at HCL TECHNOLOGIES (2023-12 – 2025-10)

• Handled financial management support including budget tracking, forecasting, variance analysis, invoice coordination, and final billing for IT projects.
• Owned action item tracking and follow-ups from governance meetings, audits, and leadership reviews, ensuring timely closure and escalation of risks, issues, and dependencies.
• Scheduled and coordinated HR connects and engagement meetings for issue resolution.
• Supported and coordinated internal audits, including evidence collection, compliance tracking, audit documentation, and closure of audit observations.
• Improved PMO operations through standardized documentation, centralized trackers, and audit-ready processes.
• Enabled smooth project execution through structured resource, financial, and stakeholder Coordination.

SERVICE DELIVERY EXECUTIVE (Project Management Officer (PMO)) at NEEYAMO ENTERPRICE SOLUTIONS PVT.LTD (2019-11 – 2023-12)

• Applicant's Background verification in an International BGV portal.
• Handling of client's queries and to provide immediate solutions with respect to their requests.
• Responsible for Clients and Applicant's Service representative's mails.
• Team handling and provide training for newcomers about process
• Managed complete end to end process for background screening including (Id Verification, Criminal Court, International Criminal, Drug Test etc,).
• Coordinated with various Team leaders, ATL and Managers regarding process
• Provided many solutions and solved and acted as solution provider.
• Manageing governance activity for ATL, Team leaders and managers.
• Maintain Coordination with internal operations team with customer service team for speedy solutions.
• Published weekly and monthly report in favour of team quality, Error analysis, SLA, TAT audit with higher management.
• Need to analyse the depth of Root cause of escalations and missouts and keep track of those that doesnt repeat.
• Auditing the background verification process (Operations), CSR to make sure that team follow do's and don'ts.
• Anticipate customer needs and deliver solutions for proactive customer support.
• Work with operations team and understanding the problems faced by them and also worked closely to find solutions.
• Need to keep track of SLA and make sure that team follow proper mail communicational ethics in professional manner
• Implemeted new ideas to avoid delays and make sure that cases closed within SLA.
• Ensure that team following mail hierarchy, routine activity, compliance, SLA, TAT, ETA.
• Monitoring team bonding activities and one on one completion in weekly and monthly basis.
• Acting as a barrier to avoid possible escalations.

EXECUTIVE at HDB FINANCIAL SERVICES (2019-07 – 2019-10)

• Handled education loan applications and guided customers through the loan process
• Verified customer documents like ID proof, income proof, and admission details
• Coordinated with students and parents for loan requirements and updates
• Assisted in loan processing, data entry, and application tracking
• Followed up with customers for pending documents and approval status
• Maintained customer records and updated details in the system
• Supported disbursement process and ensured proper documentation
• Provided customer support regarding loan queries and repayment details

Bachelor of Science in IT – E.M.G. Yadava women's college, Thiruppalai, Madurai (2019)

HSC – Y.W.C.A Matriculation. Hr. Sec. school Madurai (2015)

SSC – Sri Sarada Vidyavanam Matri. Hr. Sec. school Madurai (2013)