Customer Support Expert in Backend Operations
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I’m a resilient and empathetic support professional with nearly 3 years of experience in airline support. Skilled in handling chat and email queries, managing escalations, and improving brand reputation. Proficient in tools like Salesforce, Amadeus GDS, Sprinklr, and Spark. I thrive in fast-paced environments and am passionate about delivering exceptional customer experiences.
Based in Delhi NCR, open to remote work and flexible roles in customer support, back-office operations.
Customer support professional with experience in travel and skilled in handling airline booking changes, cancellations, and web check-in using Amadeus and Farelogix. Experienced in managing social media and email escalations, ensuring prompt resolution and brand integrity.
I hold a Bachelor of Arts (B.A.) degree from Hindi Vidyapith, Deoghar, Jharkhand. My education has strengthened my communication skills and cultural understanding, which I apply effectively in customer service and digital engagement roles.
