Kinjal Bansod
Technical Support Specialist
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About
Technical Support Specialist with strong experience in L1/L2 Desktop Support, ITSM tools, incident management, and application troubleshooting. Proven ability to meet SLA and CSAT targets while delivering efficient end-user support.
Experience
Technical Support Specialist at Infosys BPM (2024-05 – 2026-03)
Delivered L1/L2 desktop and remote support for end-user devices and applications with focus on incident management and SLA compliance.
- Delivered L1/L2 desktop and remote support for end-user devices and applications
- Managed incidents via ITSM tools ensuring SLA compliance
- Performed software installations, upgrades, and patch management
- Handled IMAC activities and coordinated with vendors/L3 teams
- Maintained documentation and knowledge base articles
Technical Support Executive at Mphasis (2022-08 – 2024-04)
Provided remote support for hardware and software issues with focus on ticket management and timely resolution.
- Provided remote support for hardware/software issues
- Managed tickets and ensured timely resolution
- Supported application troubleshooting and escalation
Technical Support Associate at Tech Mahindra (2018-12 – 2019-08)
Delivered first-level technical support with focus on system and application issue resolution.
- Delivered first-level technical support
- Resolved system and application issues
- Maintained customer satisfaction
Education
Bachelor of Science in Information Technology – Sadabai Raisoni Women's College (2015-06 – 2018-05)
