Kiran L

NOC Engineer with 2 years of experience in enterprise network monitoring, incident management, and WAN support. Skilled in MPLS, SD-WAN, DMVPN, BGP, OSPF, VLANs, FortiGate Firewalls, and VPN technologies. Experienced in SolarWinds monitoring, ServiceNow ticket management, fault isolation, ISP coordination, and SLA-driven operations. Proven ability to troubleshoot network outages and maintain high network availability in 24x7 support environments.

Networking Managed Services Engineer (L1) - NTT DATA India Private Limited - Bangalore

(2025-12)

• Provided Level 1 support for enterprise network environments, ensuring operational stability and high availability of SD-WAN, DMVPN, MPLS, and WAN infrastructure.
• Monitored and resolved incidents related to SD-WAN, DMVPN, BGP, MPLS, internet connectivity, and VLAN-based networks.
• Utilized SolarWinds for proactive monitoring and ServiceNow for incident management while maintaining SLA compliance.
• Coordinated with ISPs to resolve circuit outages, link failures, and connectivity issues.
• Conducted First-Level Troubleshooting (FLT) through remote sessions and video calls.
• Diagnosed BGP routing, MPLS, and DMVPN tunnel issues, escalating complex cases to L2/L3 teams.
• Validated DMVPN tunnels, NHRP neighbors, and IPsec VPN connectivity for secure site-to-site communication.
• Configured and troubleshot VLANs, trunk ports, access ports, and inter-VLAN routing.
• Performed fault isolation across Cisco routers, switches, FortiGate firewalls, ISP circuits, and end-user devices.
• Analyzed bandwidth utilization, latency, packet loss, and network performance metrics.
• Investigated network alarms and implemented corrective actions to minimize service disruptions.
• Completed incident reports, outage notifications, and operational documentation

Network Engineer - Indian Navy – (Via Avenir Innovative Solutions Pvt. Ltd) - Goa

(2024-04 - 2025-06)

• Installed Cisco switches, Tejas and Nevetti Switches
• Implemented VLAN-based segmentation to improve security and traffic management.
• Deployed Rapid Spanning Tree Protocol (RSTP) to ensure loop-free network operations.
• Enforced Port Security and MAC-based access controls on switches.
• Applied EtherChannel (Link Aggregation) for redundancy and bandwidth optimization.
• Carried out rack installation, infrastructure health checks, cable management, and hardware deployment.
• Executed RJ45 cable termination, crimping, testing, and validation of Cat5e and Cat6 cabling.

Bachelor of Arts (B.A.) - Karnataka University Dharwad (2019 - 2022)

Pre-University Education (PUC) - Karnataka University Dharwad (2017 - 2019)