Koushik Km

Solutions Engineer and Pre-Sales Consultant with 2+ years of enterprise B2B experience and a track record of deploying production AI systems for paying clients. Experienced in running end-to-end pre-sales cycles — discovery, technical demonstrations, proof-of-concept design, RFP and RFI responses, and customer onboarding. Combines hands-on technical depth in LLMs, RAG architecture, REST API integration, and agentic workflows with strong consultative instincts developed across enterprise accounts at HP Inc.

Proven ability to translate complex technical product capabilities into clear business outcomes for both technical evaluators and C-suite stakeholders. Generated $15K AUD in upsell revenue through advisory-led engagement.

Targeting Solutions

Engineer, Solutions Consultant, and Pre-Sales Engineer roles at AI-native and enterprise SaaS companies.

Pre-Sales Executive at Pixuate (CocoSLabs) (2026-04 – Present)

Own the end-to-end pre-sales motion for an AI-based video analytics and CRM platform — spanning hardware-software integrated solutions for enterprise and mid-market clients across manufacturing, logistics, and retail.

• Lead structured customer discovery sessions to map operational pain points to platform capabilities, defining solution scope and commercial fit before handoff to engineering.
• Deliver live product demonstrations tailored to both technical evaluators and C-suite business stakeholders, adapting narrative depth and focus based on audience persona.
• Prepare and respond to RFP, RFI, and technical proposal documents, coordinating with internal product and delivery teams to produce technically accurate and commercially competitive responses.
• Design and scope proof-of-concept engagements, defining success criteria, managing client expectations, and presenting outcomes to decision-makers.
• Support deployment and onboarding of new clients, acting as the technical bridge between the customer environment and the platform configuration requirements.
• Review and support commercial agreements and SOW documentation, ensuring scope alignment and minimising post-sale ambiguity between customer expectations and delivery commitments.
• Maintain pre-sales activity, pipeline status, and client interaction records in HubSpot and Freshsales, ensuring accurate forecasting and deal hygiene.

Founder's Office Intern at FLYT (2025-04 – 2025-06)

• Conducted competitive positioning analysis across 15+ mobility startups to identify market opportunities and inform go-to-market strategy.
• Built executive dashboards in Power BI tracking 8 key business metrics, enabling real-time decision-making for the leadership team.
• Streamlined cross-functional workflows between Product, Marketing, and Sales teams, reducing response time by 25%.
• Conducted customer research interviews with 20+ users, synthesizing feedback into actionable product improvement recommendations.
• Supported investor communications by preparing data-backed presentations and financial projections.

Technical Support Engineer — Subject Matter Expert at HP Inc. (2021-09 – 2023-07)

Served as trusted technical advisor and escalation point for enterprise B2B accounts across Australia and New Zealand — troubleshooting complex multi-product environments and driving resolution across the customer lifecycle.

• Generated $15,000 AUD in upsell revenue through consultative engagement, identifying expansion opportunities and translating technical value into commercial outcomes during support interactions.
• Maintained 90% CSAT and 98% SLA compliance across a high-volume enterprise support queue; reduced resolution time by 20% and repeat issues by 30% through structured diagnostic frameworks.
• Collaborated with product engineering via Jira on 3 product improvements surfaced from customer feedback, bridging customer voice with internal product roadmap.
• Mentored and onboarded 5+ junior support engineers on advanced troubleshooting methodologies, customer expectation management, and escalation protocols.
• Created technical documentation and knowledge base articles adopted across the support team for self-service resolution.

MBA - Business analytics

B.Tech - Computer science