Kuldeep Charan

Results-driven Operations Leader with 5+ years of experience in team leadership, service delivery, and operational excellence within the US Healthcare Revenue Cycle Management domain. Proven success leading teams of 20 associates, driving KPI/SLA performance, productivity, quality, client communication, and escalation management. Skilled in stakeholder management, workforce planning, performance coaching, process improvement, data analysis, and operational reporting, with strong expertise in Microsoft Excel and analytics.

Team Coordinator - Integrity Healthcare Solutions - Ahmedabad

(2025-10)

• Leading and managing a team of 20 resources, consistently achieving 95%+ productivity and quality scores.
• Improved collection efficiency by 12% through effective AR follow-up and denial management strategies.
• Reduced account resolution turnaround time by 18%, enhancing operational efficiency and client satisfaction.
• Maintained SLA compliance above 98% through proactive performance monitoring and workflow management.
• Reduced quality errors by 20% through regular audits, coaching, and process adherence initiatives.
• Improved team productivity by 15% through structured training, mentoring, and performance management programs.

CSR III (Customer Service Representative III) - TTEC Ahmedabad - Ahmedabad

(2025-06 - 2025-10)

• Managed complex customer issues, ensuring timely resolution and high customer satisfaction.
• Collaborated with internal teams to address escalations and improve service delivery.
• Maintained accurate customer records and documented interactions in compliance with company standards.
• Supported on-boarding and training of new team members by sharing customer service best practices.

Senior AR Analyst | Quality & Process Improvement - Regal Outsource India Pvt Ltd

(2024-01 - 2025-06)

• Managed end-to-end Accounts Receivable operations, improving collection efficiency by 10–15% through effective denial management and claim resolution.
• Analyzed aging reports, payment trends, and payer behavior to optimize recovery strategies and reduce outstanding AR.
• Collaborated with clients and insurance payers to resolve claim discrepancies, improve cash flow, and enhance service delivery.
• Drove process improvement initiatives, increasing operational efficiency while ensuring compliance with organizational and industry standards.
• Prepared operational reports, tracked KPIs, and mentored team members on AR best practices, process adherence, and customer communication.

RCM Operations Specialist - Regal Outsource (India) Private Limited

(2022-11 - 2023-12)

• Maintained direct client communication to understand requirements and execute operations in line with SLAs and guidelines.
• Performed Eligibility & Benefits Verification (EBV) and supported RCM billing processes for US healthcare accounts.
• Gained specialty exposure in Pediatric Cardiology and Nephrology, ensuring accuracy in specialty-specific workflows.
• Processed high-volume healthcare data with strong accuracy and quality compliance.
• Prepared operational and productivity reports to improve workflow efficiency.
• Trained new team members and supported quality standards across processes.

Customer Success Associate - Usha Home Tech Support

(2021-10 - 2022-11)

• Delivered technical support with timely issue resolution to improve customer satisfaction.
• Analyzed support trends and suggested process improvements.
• Trained new team members on customer handling, troubleshooting workflows, and technical support best practices.

Virtual Analyst - Regal Outsource (India) Private Limited

(2020-11 - 2021-10)

• Managed healthcare data validation and supported process improvement initiatives to enhance efficiency and reduce errors.
• Performed quality checks on US healthcare data to ensure accuracy and client compliance.
• Coordinated with teams to resolve workflow issues and streamline reporting.
• Met TAT targets while handling high-volume work with strong attention to detail.

Bachelor of Arts - B.A. - Mohanlal Sukhadia University (2024) Udaipur

Higher Secondary Certificate - HSC – English Medium - Maharashtra State Board of Secondary & Higher Secondary Education (2020)