IT Operations and Desktop Support Associate
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Technical Support Professional transitioning from Business Development to IT Operations. I combine corporate experience in US and International Shifts with hands-on technical training in Windows Server, Linux, and Active Directory.
ApplogiQ, Business Development Executive (Sep 2024 to Jan 2026) Managed global client operations during US Night Shifts, ensuring seamless 24x7 coverage. Acted as the primary point of contact for incident response, logging all interactions in the internal tracking system. Resolved 80 percent of routine queries regarding project requirements and effectively escalated complex technical issues to internal teams within SLA timelines.
Pressana Kia, Kia Experienced Consultant (Sep 2023 to Apr 2024) Provided L1 technical troubleshooting for vehicle electronics, including Bluetooth connectivity, Infotainment system lags, and GPS navigation errors. Simplified complex technical features for non-technical users to improve product adoption. Triaged technical complaints and coordinated with service teams for rapid resolution.
Bachelor of Engineering in Electronics and Communication Engineering from Tamil Nadu College of Engineering, Coimbatore. Graduated in 2023 with a CGPA of 8.85.
