Sivakumar V
Desktop Support Engineer | IT Support Engineer | CCNA | RHCSA
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About
Experienced IT Support professional with hands-on experience in Desktop Support, ERP software support, hardware and software troubleshooting, Windows installation, printer support, and basic network troubleshooting. Skilled in providing end-user support, resolving ERP application issues, remote support, system maintenance, and IT infrastructure support. knowledge of TCP/IP, DNS, DHCP, VLAN, and Active Directory user management. Certified in CCNA and RHCSA, with ability to support both technical and business application environments effectively.
Experience
Desktop Support Engineer | IT Support Engineer at Eastman Exports Global Clothing Pvt. Ltd. (2022-11 – 2025-09)
Relevant Desktop and ERP Software Support Experience
- Provided end-user support for desktops, laptops, printers, and software-related issues
- Installed, configured, and updated Windows operating systems and drivers
- Troubleshot hardware, software, and network connectivity issues
- Assisted users with DNS, DHCP, IP conflicts, and printer connectivity problems
- Supported remote users through remote support tools
- Managed user accounts and routine system maintenance
- Coordinated with internal teams for issue escalation and resolution
Education
Bachelor of Science in Computer Science – Bharathiyar University / Bharathidasan College of Arts and Science, Erode (2018-06)
